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10/12/2014
By: Nunya B.
D&R Heating & Cooling
I had heard mixed opinions about this outfit but I decided to take a chance. Employed D&R for repair of a heat pump. First crew spent about 40 minutes on it and said they had found the issue, but I needed to order a part. They didn't put the housing back together but I didn't think much of it because they would be coming back. The follow-up was from a different service tech who was there less than 10 minutes before informing me that they had misdiagnosed the problem. The repair he said I would need was well above what I could afford. He left and didn't bother to put the housing back together even though I made it clear I didn't have the money for more work - very unprofessional. I then called and told them that I didn't think I should get billed for two hrs of service when the second hour was unnecessary and nothing was really done (and was completely due to their own mistake). I was told that someone would call me to discuss it but I was never contacted. Now I am getting bills for two hrs of labor. I will not pay for the second hr and they can sue me for all I care - I don't have anything to take so the jokes on them. PROVIDER NOT RECOMMENDED.
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08/18/2016
By: Jim M.
Grogg's Heating & Air Conditioning
Had one experience, will never give them another chance. Two stars because they showed up on time. There are other HVAC service companies in the same area who will try harder, and care about the customer.
07/24/2017
By: Adam M.
Groggs Heating & Air Conditioning, Inc.
Installed a new system 5 years ago and never had an issue. Great people and outstanding customer service!

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