10/30/2013Lincoln Chrysler Dodge Jeep Ram
Over the years, I have bought Original Mopar parts from this dealer. The parts counter has always been helpful; the employees there are generally very nice. I replaced multiple sensors on my Dodge Dakota 5.9 R/T, and needed my fuel sync reset because my idle seemed off and I thought this was the culprit. This dealer had done this exact procedure for me two years prior, when I replaced just a crank sensor. The dealer can reset the fuel sync, other shops can too, but it requires a special diagnostic tool that happens to be expensive. Since I don't want to spend thousands of dollars for this diagnostic tool, taking it in for $100 or so it the logical answer. I took the truck to the dealer and spoke to a service manager about it. He was a fellow about 50 years old, glasses, dark hair and mustache. Since he did not really understand what I was asking him to do, he went and talked to somebody who knew the procedure I explained to him. Then he came back to me and said, NO, we will not reset your fuel sync. When I asked further, why, he claimed it was because my truck did not meet "Federal Emissions". Now this guy had not looked under my hood, asked me any questions about emissions, nothing. After a further set of questions concerning how he had come to that conclusion and reminding him they had done this for me once before, I told him that was a BS answer. At this, he got quite offended and then became inflammatory. He ordered me off the property. So I stayed right there and calmly called my wife, who was enroute to pick me up while the truck was supposed to be worked on, and she asked me why they would not work on it, so I repeated his words to her, loud enough for him to hear, and he got even more infuriated... Again, he ordered me off the property and then he picked up the phone and threatened to call the cops. OK, so just so you can get this into perspective, I am an Engineer by trade, I am 46 years old-not some kid, and I have never been in trouble with the cops. My take on this is that this little tree-hugger guy got intimidated because I knew more about his job than he did. He got mad when I repeated his reasoning to my wife on the phone, and his reason sounded stupid. He was embarrassed because he had a lady walk up and some mechanics too, they heard this exchange and I was not doing exactly what he wanted, when he wanted it. In conclusion, I give this dealership, prior to this experience, a 5 star rating.I give the pin-head service manager with the lack of experience and knowledge, with the school boy brat mentality, with the Al Gore diploma in his office, a 0 star. My overall rating for this dealership goes to a 2 because I will NEVER go back to this place again because of this guy!PS-I think the mechanics that were standing behind the service manager, laughing at how he was handling this situation, would silently agree with me, that this guy was over-reacting and using poor judgement!