The Original Mattress Factory in Oviedo, FL with Reviews - YP.com
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08/24/2016
By: Joanne N.
Mattress One
Had great customer service with Will despite an issue we had with a mattress we purchased. See Will if you plan to buy a mattress. He will take care of any questions or issues that may arise. He took care of us getting the correct mattress, and he followed up with my phone calls. Customer service as it should be. And we love our mattress too.
02/06/2016
By: Carol L.
Mattress One
I purchases a mattress set. The one delivered did not feel like the one in the store. In fact, it sags, and I can not tolerate it. The manager said the mattress was the same and a new one would not be any different. He offered an upgrade, but they declined to finance that upgrade. I stated the merchandise was shoddy and should have stayed with Sears. He said are you that IGNORANT, the merchandise is the same. He told me I was a stupid old woman because I had bought the cheapest merchandise in the store. (It was not the bottom set). I could NOT believe a store manager would viciously and loudly call me those names. I said I guess I was a stupid old woman for even buying anything there. I am out money I could not afford for very poor quality merchandise. I would not recommend this place to anyone. I am elderly and have NEVER been treated that poorly before in a store.
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09/29/2015
By: Margarita G.
Mattress Firm Oviedo
Customer Service was not the best. We spoke to Jen when we came in. She wanted to keep us from visiting the other mattress firm store next door but we insisted because we wanted to see the difference in customer service. We are happy that we did. For instance at one point at was telling my daughter that this would be her chance to lay down on as many beds as she wanted to. Jen corrected me and told me NO, that she would only be allow to lay down on the beds coded with a particular color. I did not want to purchase anything from her after that.
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09/29/2015
By: Margarita G.
Mattress Firm Oviedo Crossing Terrace
We came in to this store after visiting the other two stores in the same shopping center. Please note that one of the others stores was another mattress firm but the customer service was way better here. Ricardo the sales associate was a gem. We were shopping for a mattress for our daughter and he took special care to that. He asked her to pick a pillow and explained the color coded system they use to her. He also asked her in what position she usually sleeps on and gave us his expertise about which bed he thought would be best for her. He still allow her to lay down in any bed she wanted to. He went to the back and showed us least expensive beds and asked her to lay down on them. Even though we decided to purchase one that was more expensive we appreciate him taking the time to go over those with us. At the other stores they did not even wanted to go over to where the cheaper mattresses were. We took the mattress right then and there. He helped us put it on top of our car tying it up very securely. I would recommend you to go there and ask for Ricardo. Top notch customer service!!!
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09/29/2015
By: Margarita G.
Mattress One
We were shopping for a mattress set for our daughter and came into the store last night around 6:30 pm. The man at the store was laying down on a bed when we came in. After seeing a couple of $500 - $600 priced beds that we thought might work for her, we asked him about the $1 sale with the purchase of any mattress. He told us that the dollar sale only worked if we purchased a mattress worth $799 or more. This could not be because the flyer sale said that the $1 sale would work with the purchase of ANY bed. We ran out of there and bough the bed from Mattress Firm in the same shopping center.
08/07/2013
By: lexiconrv8
Mattress One
Buyer Beware, Hidden charges, Horrible costumer service.

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