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04/21/2015
By: Jimmie W.
Overland Park Dentistry Charles R Kimes DDS
I will start by saying that the actual service performed, including the staff providing the service, was excellent. I felt very comfortable with them and was excited to be looking forward to coming back to the office (the office itself was very clean and inviting.) Unfortunately, my entire experience wasn't as pleasant.Where I ran into problems with them was with the billing. I had just recently changed insurances - I used them once prior and continued service with them under my new insurance. My first question after walking through the door again was, "do you guys accept my new insurance?" The receptionist replied with a yes, where we then proceeded to schedule my appointment, and ultimately, the service. Fast forward about a month or so, I received a bill for ~$500 ... for a filling! Obviously upset about the bill, I called up there and spoke to the receptionist and expressed my concern. After pulling my my information, she notified me that they did not, in fact, accept my insurance. I told her that I would not have received the service if I had known that. I asked if we could figure out a middle ground of some sort. She told me that I would need to speak with the dentist directly, which he was not currently available, and that she would have him call me back (she sounded frustrated that I didn't jump for joy at the fact that I was billed the full, uninsured amount under false pretenses.) This was the last time I heard from them verbally - the following contact from them was through a collection agency.Look. They provided a service for me. They have every right to be compensated for their service, I do not dispute that one bit. I recently paid more than that for a root canal done through another office - paying what is owed is not, nor has it been, an issue for me. My issue is that rather than admitting the mistake (and I fully agree that it was a simple mistake/misunderstanding) and working to find a solution, they chalked me up as just some bum who was trying to skip out on the bill. This could have been avoided with a simple call back - hell, there's a good possibility that I would have paid a large portion and praised their understanding and continued using them. The moral here is to make sure the provider physically looks up your insurance before accepting service.**UPDATE**I am happy to say that this matter was resolved. I am even more pleased to update my review from the initial one star to a five star review. Dr. Kimes reached out to me personally to get the issue resolved. After speaking with him, it was clear that this was not a matter of intentionally not responding to my issue, but rather a loss of communication somewhere down the road. I would say that his solution was more than fair for me. I will also reiterate that the service was never in question.Thank you again for taking care of this.Sincerely,Jimmie Walker
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03/06/2017
By: B B.
Morningstar Dental
Disappointed in my visit with Morningstar Dental. Honestly, there are plenty of dentists out there - save yourself a headache and avoid this office.
02/28/2016
By: Todd H.
Gilroy Dental Care
Best dental clinic in the area. The staff is very professional. The entire experience is tops. Highly recommended
Tips & Advices
  • If a tooth decays and the nerves or pulp (soft internal tissue which helps teeth develop) become inflamed or infected
  • If a tooth is cracked or broken and nerves are exposed
This generally depends on any specific issues you wish to address with your teeth. There are toothpastes designed to whiten teeth, fight cavities, decrease sensitivity, prevent bad breath, resist gingivitis, and those specific to children (with lower fluoride content). There are also toothpastes that offer “complete” protection by combining aspects of many of the above toothpastes.
It’s recommended to get a professional cleaning at least two times per year.
  • Desensitizing toothpaste numbs the nerves in the teeth that can cause discomfort.
  • Mouth guard can protect against grinding teeth during sleep.
  • Fluoride treatment can be applied by dentists to sensitive areas to numb teeth and strengthen enamel.
  • Root canal can treat problems in a tooth’s core.
  • Surgical gum graft where a piece of gum tissue is removed from a section of the mouth to cover an exposed root.
Not everyone needs to have their wisdom teeth removed, but there are certain signs that can help you and your doctor determine if yours should be:
  • Wisdom teeth are pushing other teeth around, causing pain and misalignment
  • Cysts form around newly emerged wisdom teeth, causing jaw damage
  • Gums get inflamed and swollen, causing cavities and pain
  • Doctor determine from x-rays that wisdom teeth will cause problems in the near future

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