I will never go to this Sprint Store, I have been with Sprint for over 30 years. but this store is giving Sprint a bad name. I'm 80 years old and my husband is 83 i went to get him a phone and he just could not get to understand it so the very next day i returned it. i had also bought a case for the phone so i return that also, I even payed a $35.00 dollar restocking fee. all this i did in April 2017, up to this date they have not returned my refund of $ 26.65 for the case i had purchase. I say that these people take advantage of the elderly. I have been calling everyday plus i have even gone to the store, and all they do is give me run around at my age. its disgraceful how they are running this store. The names of the person that took care of me was Steve, then i also spoke to a Nelson, I asked for the manager his name is Kaheel and he was a help to me only once and now he even won't return my calls. all i can say is sprint should close this store and get better people to run it and be taking advantage of the elderly
EarthLink has been the worst service provider I have come into contact with, by far. If you are considering doing business with them, don’t just walk away, run! Our internet has been down for hours/days at a time on numerous occasions, and that continues to be an issue. Their response time is terrible, and we get no credits for their outages!When we signed the 36 month contract, it clearly said Total Monthly Recurring Charge, which didn’t include taxes. That’s the number, plus taxes, that we budgeted for. Even though we are 18 months into a 36 month contract with them, they have increased our Total Monthly Recurring Charge by 32% and no one is able to explain what gives them the right to do so. We have started at Customer Service and escalated 4 times, and each time we get a person with a script who is unable or unwilling to tell us how they can randomly increase our charges, even though we have a 36 month contract. This is either illegal, or should be!Their only response is that they “sent us a letter increasing our charges” and that our only option is to pay the bill until the end of the contract. I’m still waiting for the promised call back from the next level manager, and that promise was made more than a week ago! It is outrageous that a small non-profit like us should be in a position like this, and that our only recourse may be to hire an expensive regulatory attorney to file formal complaints against Earthlink. The dollars that we desparately need to help the needy that we serve may need to be wasted on lawyers. If you are reading this, and have had a similar experience, please chime in! Then maybe somebody in authority at Earthlink will pay attention and get this resolved!