Experienced, Polite, Hard-Working, Willing to Explain & Answer Questions--that's the quick summary of my encounter with Grace Plumbing. Found them on yp.com and recognized the name from a job they did 12 years ago. Because they had several great reviews, I called them when our house sewer line backed up. 20 minutes after I left message, Kevin returned my call, and his team was at the house 2.5 hours later. Terence was polite, efficient, willing to explain and answer questions. Their diagnosis required county involvement to resolve issue. Kevin at Grace told me what to say and request and gave me great information. Orange County Utilities team came (they earned a good review also-prompt, thorough, professional, polite). Pipe cleared but big problem was found.It turned out I still needed a plumber - County camera revealed tree roots in our house sewer line. Called Grace - Terence, Nelson, & Anthony arrived a few minutes ahead of appointment time and tackled the job. Got to broken pipe section through tree roots, replaced section and closed hole, etc. Excellent work efficiently done, good interaction and information as job progressed.Thanks, men!
Wonderful and quick service! Kevin Grace was extremely outgoing and professional. He talked with me through the entire process of repairing the main line break in my water service. He showed me all of the broken parts from the original service and even made a recommendation on how to make the repair even better than the original piping by replacing the broken section with a tougher, more flexible section of piping that was better suited for the location where the break occurred. While some repair specialists talk "down" to you, Kevin treated me like a valued customer and explained everything technically, only stopping if I didn't understand exactly he was saying. His personality was extremely upbeat and, dare I say it, bubbly! He was energetic, attacked the problem quickly and got everything back up and running in under an hour. And this was for a submerged main line, near a sidewalk and entangled with roots from a nearby tree. I would highly recommend using Grace Plumbing for any plumbing needs.
The house checked out OK, and technician was fairly certain there was no leak in the slab without using any special equipment. They found leaks in the living room window. It was not a full inspection but still cost $350. The repair work cost an additional $580 which required sealing around the window area. The repair was very well done and my window is no longer leaking. So all-in-all, maybe a little pricey, but the leak was found, repaired quickly, and looks good. No complaints.