I went to this particular shop because they are... either corporate or franchise, and the one I normally go to was... (the other)... so these guys had a better special, and they are both just about the same distance from my house. Not their fault, the stupid website doesnt let you leave a personalized note with specific instructions (or anything else we need or want to tell them for whatever reason), so after ordering online I had to call. Well EVERYONE was taking advantage of the special that nite so the lines were clogged, and by the time I got thru, my pizza was already in the oven. I wasnt happy but I didnt make a big deal about it... then the more I thought about it I was like, I cant believe Im buying a pizza from a shop right down the street from Orlandos redlight district slum, JUST SO I CAN SAVE A DOLLAR... the place is probably filthy... and if the punk I was just talking to felt like I was arguing with him hes probably making SURE theres cockroaches in it, if there arent already..; So yah, Im just about sick from food poisoning before I even get there... and as Im pulling up I notice it looks kinda... bright... so that was a little comforting considering the area I was driving through to get there... and when I open the door and walk in the place is IMMACULATE; I mean SHINY, SPOTLESS clean... the employees are all also clean, and super friendly, and even very respectful, to all the customers (regardless of everyones... differing... culture (my side of the counter looked like the DNC, and theirs actually looked like the RNC that night!?), Im telling you, if Hotel California was being piped over the PA I wouldve ran for my life... then the manager, who was apparently waiting for me, and also about half my age (Im 42), comes up to me all professional and apologizes, he -italics- shakes my hand, opens the box up and asks if Im sure everythings ok, or did I want him to make me another one- it looked so good I almost shoved my face into the scalding pizza while he was holding it (and when I got home it was AWESOME.) So yah, after I did shove a few slices down, I had to share my bitterness'n'fear-turned-shame'n'delight with their online feedback, assuring them that their pride-and-joy of Orlando sits like a golden palace in the middle of the ghetto... the next day the district mgr calls me to tell me they work very hard at that store, and my feedback made it all the way up to... some national Vice President. Eh, then the next few times I went there it was still very clean but they seemed like pretty typical teenagers, which is fine and normal, and actually a bit relieving cuz that first experience got uh... kinda spooky... and the food has always been great so they always take their baking seriously, which is all that matters to me: I would MUCH rather have good food from a clean restaurant with even the most obnoxious service I ever had, than uh, ANY lesser kind of food or hygiene! So dont storm out of there without your food just because they seem... less than overjoyed to see you, because YOU will be overjoyed when you eat it!
I really dislike giving a bad review but this was bad all around. The only good thing was our server. He wasn't supposed to be our server. He saw us getting restless when we sat for 20 minutes snd wasn't acknowledged at all. After he took our order, the girl who was supposed to be helping us shows up 35 minutes after we sat down and apologies for our wait snd ask if we were ready to order. We explained our order was taken and she walked up to the waiter who helped us and told him to stay out of her section. Anyway, our food came. Asked for mayo and catchup. My food was cold by the time I received it. Everyone was running around as if it were so busy and the kicker was there were more empty tabled than not. Then, this is bad, I went to use the restroom, a guy walks in and asked me if I wanted a "bump". Confused as to what it was, I declined. He pulled out a pill bottle snd a small spoon and sniffed cocaine. I was shocked. Maybe it's just a culture shock to me but where I come from its illegal. Lol. I use to own restaurants and it really seemed like there was no organization.
I ordered on a Friday night. The place was busy, so the order took about an hour to be delivered (they warned me before I ordered, so no problem here). I ordered a small chef salad, cheese sticks, gyro, and fries. I literally live right down the street from the restaurant. The deliveryman appeared lost, and was more interested in the cops driving by on the main road, with their sirens on, then on promptly delivering our food. All the food arrived room-tempurature (hot was cooled, cold warm warmed).The salad was fine (decent portion size and good amount of ingredients for a small). The cheese sticks were rather tasteless, and the crust itself even more so. The marinara could best described as watery, sweet, and oddly seasoned. The gyro was bad, being that the pita bread was stale, the lamb overcooked, and as size goes, it was rather on the small size...not worth the price. The fries were, well, generic tasting.The only saving grace was that when I complained the owner apologied personally and offered to make amends. Not sure if I'll take him up on the offer though.