HI, I would like to share my experience at Prive with everyone else. Last April I went there for a Palliage, I walked in with a long black hair that almost reached my waist line and after a long agonizing 6 hours ordeal I walked out with a burned hair barely covering the back of my neck. Thanks to Allan who obviously has no clue how to do anything at all, he kept coming and going leaving me there without even checking my hair. Finally when he decided it was time and realizing that my hair was totally burned he panicked and started telling me that I am better off not washing it or using a hair dryer for some time suggesting that I should leave and come back after few days, meanwhile my hair was coming out into my hands while I was checking it. As for the salon their only response was drying my hair and cutting it to a level where it was not burned, even that they sucked in doing and then offered me some lousy hair product that should magically help to grow back my hair with no intention of any kind of disciplinary action against the genius who burned my hair, I am 32 years old and it took me my entire life to grow my hair to the length it used to be. Till now I still have parts of what remained of my hair coming off and Styling it is not possible anymore. The only thing that prevented me from suing him was that I was visiting the US and do not have the time or knowledge on how to properly do it. I am certainly not going back there ever and if you must at least avoid Allan if you want to keep your hair .
Worst experience ever. They were rude on the phone, arrogant and disrespectful. I first spoke with the owner of the salon asking for a consultation and, as a new customer, I asked about Jerry's background and experience. The owner was very rude, raised his voice saying that he doesn't want me as a customer because I asked about Jerry's experience and he hung up the phone. I called back and this time Jerry answered, I tried to say sorry if I offended you by my question, and I did not mean it... But in spite of my apologies, he did same and hung up the phone impolitely...unbelievable.Do not waste your time with such unprofessional people. Take your service somewhere else.