ASSOCIATES, IN DERMATOLOGY
Physicians & Surgeons, Dermatology
7932 W Sand Lake Rd Ste 202, Orlando, FL 32819
- Mon - Fri
8:00 am - 5:00 pm
- Sat - Sun
TollFree: (800) 827-7545
General InfoAssociates in Dermatology has served the medical, surgical and cosmetic dermatology and skin care needs of Central Floridians for over 25 years in 15 convenient locations. Its professional staff of skilled and dedicated board-certified dermatologists, physicians, physician assistants, nurse practitioners, paramedical clinical estheticians and support team members take great pride in exceeding patient expectations. Our practice specializes in the MOHS micrographic procedure, the most precise method available to remove skin-cancer tumors. In addition to surgical excisions of benign moles and skin lesions, we also treat skin conditions such as psoriasis, acne, eczema and also diseases of the hair and nails. We also provide cosmetic services including Botox®, dermal fillers (Juvederm®, Radiesse®, Belotero Balance®) as well as laser skin resurfacing, pulsed light therapy, sclerotherapy, and medical strength chemical peels. We accept most health plans.
ServicesGeneral, Surgical & Cosmetic Dermatology; MOHS Micrographic Surgery; Superficial Radiation Therapy
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I was a patient in 2014 and had a very good experience. However, this time I cannot rate it low enough.
I made an appointment a week ago, when I came in, I was made aware of a balance from 2014, after waiting 20 minutes in the waiting room. No time in over 3 years did I receive a monthly or even quarterly statement to know of these charges. When I spoke to the insurance specialist, she blamed my insurance company. They had paid in full 2 of my 3 visits in 2014. There was one that was unpaid. She could not give me a reason why.
My issue with this is... why was I not made aware when making the appointment. Also, in a weeks time, no one verified my insurance for this appointment. And at no point did they accept responsibility for their lack of communication.
Being a Physician myself, I would be out of business if I handled my patients this way.
"Hello, welcome, you have a $1000 balance from 3 years ago, do you want to set up a payment plan?". "Oh, and we don't know your co-pay today or even of this visit is covered on your insurance."
Unprofessional business practices!
Their insurance specialist was rude, pushy and uniformed! Their billing department should be a little more proficient in sending statements.
I actually had to ask for a copy of my complete records to be sent so that I may handle this.
If you had not heard from a Dr, would it be wrong to assume that the bills were paid? Is it my responsibility to make sure that they are doing their jobs and collecting payment?
Well, in my practice, I do all of that and do not expect my patients to do anything other than arrive on time. It is my responsibility to make sure that insurance is verified beforehand, proper payment is taken at time of service.
Dr Steppie was great, 3 years ago. However, he is not seeing patients, and in an administrative role. Well, please step up and overhaul your scheduling and billing dept.
- Edited: 05/06/2017
I was told over the phone that the intial office visit was going to be one thing then months latter receive another bill for additional charges.
This office lies and don't are anything about you. RUN and stay away from this place.
My rating would be zero stars.
After 4 months of treatment I have been asking Dr. Olga to authorize a refil for my son in order to continue with his treatment and just never happened. I called 5 times to heard the same answer"to wait for her response" and just never happened. Waited in line for more than 30 minutes they never pick up the phone. It is so sad that a "Dr in dermatology" don't have 3 minutes of her time to call a pharmacy and authorize a cream that she prescribed. I would never recommend this group to anyone. You can see that just the money talk!!!! Bad customer service, never care about people!!!
Had a great experience with this practice. The are the Experts in Skin Cancer!
I would not hesitate to recommend any one to these Doctors and Staff they are excellent. Jocelyn W.
I was impressed with the care i received. Everyone at the Sandlake office was very professional. Nancy R.
Mario is the Best! Very innovative and thinks outside the box to get the job done in the least amount of time. Highly recommend! Heather C.
Doctor Williams was very thorough and explained things better than I' ve previously experienced. Wayne M.
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