04/10/2017Spring Hills Hunter's Creek
My father was admitted to Spring Hills in the fall of 2016, and he was recently denied re-admittance to the facility after a hospitalization, on the grounds that the nursing staff at Spring Hill could not provide proper care for him. This is somewhat understandable, but the manner in which it was carried out was not.The administration at Spring Hill has very poor customer service; no one ever returns phone calls or seems to listen to voice mail messages. They seem to care more about their bottom line than their residents. The support staff, who actually takes care of the residents day to day, was, for the most part, excellent and very helpful. However, the Head Nurse in charge of assessments, Sheryl, was abrasive, unsympathetic, and refused to listen to our concerns, and even lied about previous statements she made to our family. She seemed more interested in talking about herself and denied that my father received stage one bedsores from Spring Hill, even though the hospital took note of them when he was first admitted. Because of these duplicitous actions by the administration, I strongly advise thinking twice about signing up with them. Before you sign the contract and start paying, they are very nice and accommodating, but their true nature reveals itself once they have your money.
We are very very happy with Bridgeport Senior Living. Mom has been there for 9 month's now and we only wish that we could have found this place 3 years ago when mom first entered into an assisted living facility. They know mom personally, she doesn't get lost in the crowd (she's not just a number that she seemed to be in the large place we came from) and they really love her and treat her like if she were family. I will say that the staff are kind and we feel that they really care about her. At first we hadn't considered a small residential home as an option for mom because we saw some scary small homes, but once we saw one of their homes we could see the difference/quality and our family (in state and out of state) feel that with Bridgeport Senior Living, it's head and shoulders above the larger facilities. Also, the fact that they have the home health company, doctor etc... that all come and visit her there, it seems to be the perfect fit. Thank you very much for caring for our mother.