08/11/2015Bill Pentz Well Drilling & Pump Service Inc
Horrible professionaliam! Ran us around for 9 days before admitting they do not have the equipment to drill a well 100+ feet which is what is needed at our home. They were called here and we were told they would be here the next morning. Next day comes, time flies by. At about noon, I start calling to find out when. Receive information that their truck is broke down and it would be soon. 5 pm arrives, no one yet. Finally at 7 pm, they show up. Sat and ran the water out of the bladder for an hour. Determined after another hour a new well was needed. Only way I find this out is by going to the truck where Bills girlfriend jumps out and tells me he is on the phone. She then informs me their broken down Truck was just an ac issue and that they had to wait for her to get out of work. They leave at almost 8 pm, no good water yet. Next day, same thing. Was told they would be there in the morning, they don't show at all this time. Friday comes (4 days no water) the arrive with a small machine finally at 5 pm to "jet out" a new well. It took 3 hours and when they were finished, the water now smells like sulfur. Bill promises it will go away after a few hours. Saturday passes, Sunday passes and water still smells. Monday comes and he arrives after 4 pm this time and installs a chlorine feeder after the pump and before the bladder tank. (I Googled proper set up and this is not correct). Sets the chlorine and leaves without saying a word! I run water, it's so chlorinated it is burning my eyes! It takes another 4 days before he answers our phone calls (total days without use able water at 9 now). Bills says they will come out after their last job and fix it again. I do not hear from them until 12:30 AM when I receive a text message that they were stuck in the mud and would be right over. At midnight?? I said no, come in the morning, daylight hours! Next day no show again. I finally get a phone call from Bills girlfriend that they were coming after another job in Ocoee. This would put them at my house at about 7 pm. I spent this day calling another well service who was all too familiar with Bill Pentz jobs and had fixed about 10 so far this year of people in similar situations. We also had a water test performed. It was not consumable, pH was 5.5, it was eating our pipes from the inside out. The well couldn't be lower than 50 ft and he said he went 85. The only well was not abandoned correctly. Armed with this info, I demanded Bill to drill a new well to 100+ ft, which is equivalent to every other house in the neighborhood. His girlfriend said she would let him know. At 8 pm I receive a text that they do not have any equipment to do the job properly and that is the last I heard from them. Note: I am a renter and contact was made initially by our landlord who gave us permission to require a deeper well. No money had exchanged hands. The landlord was not paying until the job was completed properly, this is the only good news in this situation.