Fresh Aire in Orem, UT with Reviews - YP.com
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07/03/2014
By: nathan.balkman
Scooter King
I would recommend this place to anyone over the other scooter repair shops in Orem: Brendan and Ron were always in touch with me about billing and what they were fixing for me and why, they explained it all clearly and were quick and cheap! I was impressed they even stayed late to finish my scooter for me the night before the fourth of July. Now that's customer service! Not shady, very cool. Thanks guys.
09/15/2011
By: dalenhansen
Scooter King
They have a good selection of nice looking scooters, but have extremely shady business practices. After purchasing my scooter, I had a few issues with it. They told me when I purchased it that they would fix anything wrong with it within 30 of purchasing it. It had a few minor issues, as most chinese scooters do when you first purchase them. I took it in, and it was ridiculously hard to get them to even take a look at it. They were my best friend until I had bought it. Then, suddenly I couldn't get any type of customer service. Also, they lost my license plates and registration. I still haven't received them, and it has been two months. I call them, and once again they could care less. The owner straight out told me, it wasn't his problem. I'm thinking, wow really. I'm pretty sure you guys are responsible for getting plates and registration out to your customers. VERY UNHELPFUL!! If you buy a scooter from them, do not expect any type of customer service if anything goes wrong. As for the scooter, it has a few problems, like a squeaking in the back tire. Nothing too serious, and overall it seems to be just fine.
Tips & Advices
Yes, it’s best to empty drawers, wardrobes and chests before a move. Items always get knocked around a bit, and doors can fly open even if they’ve been taped. In fact, more often than not, movers will want to remove the drawers from a dresser--or disassemble the wardrobe to be more space-efficient.
Yes, it is customary to tip movers, but the amount varies widely. For full-service moves, a 5 percent tip is suggested, although, for extra service, some people go up to 10 percent . For small local movers, you can give each mover $10 for a few-hour job, or $20-$40 for jobs that take longer.
A bill of lading is the legal contract for the move. It provides a detailed receipt, in addition to a contract between the client and the mover. It authorizes the mover to transport the goods from one specific point to another, and it outlines the exact scope of services, with cost breakdown for those services. It also provides an itemized list of the inventory, and carrier liability protection for each declared item. Finally, it specifies the payment arrangement. Make sure to go over your itemized list extremely carefully before finalizing the paperwork--and get a copy of the full document. A good mover will go over everything on the bill of lading with the customer.
There are several items that moving companies will not move – those items will be listed on a document as “non-allowables.” These items typically fall in three categories: perishables, sentimental/personal items, and hazardous material. Perishables are food and plants. Sentimental/personal value is up to the client to decide, but usually includes jewelry, medical and dental records, personal paperwork, valuables and collectibles. Hazardous material is the tricky category, since it includes a lot of everyday items found in the garage, garden or kitchen. For example, cleaning liquids and pesticides both are considered non-allowable by many companies. Some go so far as to disallow nail polish and batteries.
A binding estimate means that the moving company cannot charge more than the stated amount, though they can lower the final bill if the scope of the job was smaller than expected. A non-binding moving estimate is more likely to wind up costing more than expected, since the movers can increase their rates for unforeseen variables like stairs, “long carry” and materials.

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