I wanted to give a 10 to Mario, one of our salesmen but I am not good with this finding the right survey so will just have to do it here. Our experience with the purchase of our Altima started a few days before. We were in Orem to buy dress shirts and stopped at the Nissan dealer to see if we could get a lug nut for my husbands pathfinder. They were very nice and we said on the way home that if we decided to get an Altima we would go back to this Nissan dealership to get it. We had gone to Costco and learned that they have a car program and we heard that Nissan was having a sale. So, went online and got a message from Orem right away. So, we made an appointment to come over. When we got there, Mario was very nice to us as it was very busy. We were to see another salesperson but he had someone in front of us and Mario said hello and asked if we had been helped. I told him we were in line to see the other salesman. I asked Mario if he would be able to help us. Instead of just assuming that he could take the sale he approached the other salesperson to let him know that he would help us until he was free. And he did. Thought he was very nice to not just try to take another persons customer. He went on our test drive with us and we bonded. I love Nissan Altima's. Our first Nissan was a Datsun and have had 6 other Altima's. Even bought one in Mexico while we were there... Anyway, I could not find a color that I love but decided to go ahead and get the car. Mostly because of the way we were treated by our salesmen and their willingness to work with us. Peggy W.
10/22/2016Cesar Santos Car Dealer & Bodyshop
We have been searching for a car for a while now, and we have been trying to get a vehicle that meets all of our criteria. We aren't easy people to please, because we were looking for style, utility, and a manual transmission. These are really hard to find. When we came to Cesar we were looking at a different vehicle that didnt quite make the cut, then he mentioned he had a vehicle that might suit our needs, and asked us to take a look. The part that makes this so great is he listened to what we were looking for, he thought about it, and then pointed us in the right direction. He wasn't focused on selling any particular car, but he was trying to put us in our car. After we had decided to buy the car Cesar even went above and beyond expectations. The seats were messed up, and one was even broken making it not safe to drive. Some dealers would have charged tons to find the parts, install the new seats, and then ask for a premium on the cars value. Cesar took care of us, he found us two seats, so they were the same in the front, and he made sure everything was in working order. It is this kind of care, that makes me want to keep him in mind for my next car purchase. He doesn't sell cars, he puts people behind the wheel of a car they can love, and don't hate spending money on. He truly made this car buying experience great. We bought a 2011 Jeep Patriot, and we love it.
08/24/2016Cesar Santos Car Dealer & Bodyshop
A good friend took me to meet Cesar Santos and I was completely surprised with what I experienced. He is the exact opposite of what you would expect in the used car industry: totally transparent, down-to-earth, without guile and perfectly honest. Each time I asked Cesar a question, he took the time to educate me in detail as far as things he has done with a particular car. He helped me to understand the actual facts so I could make my decisions. He knows how to treat people, provides outstanding customer service, and demonstrated that he will actually go the extra mile for you. In the process of getting my new Acura through inspection, a headlight was accidentally broken, and it was a VERY expensive one. He let me know what happened, but there was no pressure to feel like anyone owed him anything. A couple days after I bought the car, I realized that one of my windows wasn't working properly. I offered to pay him to fix it, but he refused to charge me. Won't ever buy from anyone else!
Context--I'm an older, experienced car buyer. I'm a very picky, deliberative shopper who does a LOT of homework. I walked in to the dealership knowing exactly which car (model, trim, color, etc.) I wanted and what I was willing to pay (based on my research). This was the best car buying experience I've ever had. They found my *exact* car (from another dealership), beat the price I had found online, and then delivered it to my house (took them overnight to get it from the other dealership). Andy Allen (firstname.lastname@example.org) is a fantastic sales guy. Look him up. He'll take good care of you. Financing experience was flawlessly awesome too. Hence, 5 stars.
It's been about a month now, so I'm updating my reviews of Ken Garff Nissan of Orem. Going from 3 stars to 5. Based on the service and overall level of care I received. I would definitely recommend this dealership and Nissan if you are looking for a vehicle. I did have some initial issues, which I learned were not common after doing some of my own research. But both Ken Garff and Nissan stepped up and made sure that everything was completely taken care of. I'd like to thank Nate, Todd, Scott, A.J and all the other nice people from the Ken Garff staff that helped for their great service.