Made an appointment online to see a used 2016 Audi A4, and walked out with a new 2017 Audi A4 with only 10miles on it. I am the first and only owner!!. When I walked it I felt like I was at MOCA, except I was treated better at Audi of Ontario, The dealership was clean. Lots of car candy was on display. All the models were on the showroom floor. The space is open and well lit. Like the Getty Museum. The receptionist was pleasant, attentive, and offered me coffie, making her my favorite person of the day. That is until I met Louis Meng. He was the consultant who attending me and my automobile needs. I call him a consultant, because he didn't act like a typical salesperson. He was very authentic. He had the energy and excitement of a small business owner. You know, someone who values every customer knowing that their business depends on customer loyalty and word of mouth. Louis gets it. I told him what I was there to see. My first choice wasnt' available, but my backup choice was. He immediatly got the keys and were off and driving. The Audi A4 did not disappoint in terms of luxury, style, and feel. Unfortunately, it had some minor wear that I didn't much like. Louis conveyed my concerns to his manager. He asked me what my concerns were about the car. I told him. He asked me what I would like. I told him. He looked at Louis and said, "Let's get the gentlemen a car he wants. Louis quickly got the keys to a 2017 Audi A4 that was better than what I had described. It had only 10 miles on it. I would be the first owner. We took a drive and I was happy. We came back and the negotiation started. This was the first time i was asked by a car dealer manager what I would like to pay and what monthly payment I was comfortable with. They bent over backwards for me. It took almost 3 hours, but I got the best deal possible. Damn, I'm happy with the awesome deal I got. The finance guy was a dream.
Why did I choose to visit Penske Honda of Ontario when I have a vast selection of dealerships where I live and work? I was looking for a specific year/model and they had one of the two available for sale in the state of California.Why did I choose to buy from Penske Honda of Ontario? The brand speaks for itself, I fell in love with the car BUT it was the customer service that helped seal the deal.From the moment I walked in, I was welcomed. Everyone had a smile and actually knew my name! Not only was I greeted by the sales staff, service manager and finance manager but the President and General Manager, Bill McGrath, himself. I must preface this by disclosing I did reach out to Mr. McGrath directly to inquire about the car and financing options. Who knew he'd respond right away!I had the opportunity to test drive the vehicle and after an honest dialogue about my finances, I was met by their just as honest feedback -- and an offer. Refreshing, since this part always takes long and the numbers didn't look bad! What eventually led me to sign papers that night was their responsiveness and willingness to help my situation.Customer service is rare and theirs was exceptional (and I LOVE my car). On a number of occasions they went above and beyond: special thank you to the porters who helped deliver my car home; Special Finance manager Jaime (no, I did not spell his name wrong), for your expertise and efficiency. And Mr. McGrath! For being there every step of the way!Just as with the Honda line of cars, the individuals that make up Penske Honda Ontario are quality and performance driven. You can't expect anything less of this team because they are the epitome of Helpful Honda.
While the required recall services were quick, I was very disappointed that the service tech took no measures to clean up afterwards, or keep clean my Forester's interior. Fingerprints were left on the glove box and dash surrounding the glove box, and a big shoe print was left on the floor mat indicating they used no paper floor protectors as most service depts do. In addition, the work also required disconnecting the battery. In doing so all my AM-FM radio station presets were wiped out. Usually where techs have to disconnect the customer's car battery, they write down the station presets before so doing then reset them as a courtesy after the work is completed. The tech also didn't reset the clock to proper time. None of these are costly or damaging faux pas, but they are very annoying — It's no fun getting onto the freeway after leaving the dealership only to find you can't tune to your favorite stations. Trying to do so while on the road is dangerous. S.O.O. needs to go the extra mile to show they care for their customers and their customer's car. As I have noted, this is standard service courtesy with most service shops. My Firestone store does this for my vehicles each and every time I go in for service.