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05/05/2017
By: Johnny L.
Audi Ontario
Made an appointment online to see a used 2016 Audi A4, and walked out with a new 2017 Audi A4 with only 10miles on it. I am the first and only owner!!. When I walked it I felt like I was at MOCA, except I was treated better at Audi of Ontario, The dealership was clean. Lots of car candy was on display. All the models were on the showroom floor. The space is open and well lit. Like the Getty Museum. The receptionist was pleasant, attentive, and offered me coffie, making her my favorite person of the day. That is until I met Louis Meng. He was the consultant who attending me and my automobile needs. I call him a consultant, because he didn't act like a typical salesperson. He was very authentic. He had the energy and excitement of a small business owner. You know, someone who values every customer knowing that their business depends on customer loyalty and word of mouth. Louis gets it. I told him what I was there to see. My first choice wasnt' available, but my backup choice was. He immediatly got the keys and were off and driving. The Audi A4 did not disappoint in terms of luxury, style, and feel. Unfortunately, it had some minor wear that I didn't much like. Louis conveyed my concerns to his manager. He asked me what my concerns were about the car. I told him. He asked me what I would like. I told him. He looked at Louis and said, "Let's get the gentlemen a car he wants. Louis quickly got the keys to a 2017 Audi A4 that was better than what I had described. It had only 10 miles on it. I would be the first owner. We took a drive and I was happy. We came back and the negotiation started. This was the first time i was asked by a car dealer manager what I would like to pay and what monthly payment I was comfortable with. They bent over backwards for me. It took almost 3 hours, but I got the best deal possible. Damn, I'm happy with the awesome deal I got. The finance guy was a dream.
02/09/2017
By: Isabella K.
Penske Honda Ontario
Why did I choose to visit Penske Honda of Ontario when I have a vast selection of dealerships where I live and work? I was looking for a specific year/model and they had one of the two available for sale in the state of California.Why did I choose to buy from Penske Honda of Ontario? The brand speaks for itself, I fell in love with the car BUT it was the customer service that helped seal the deal.From the moment I walked in, I was welcomed. Everyone had a smile and actually knew my name! Not only was I greeted by the sales staff, service manager and finance manager but the President and General Manager, Bill McGrath, himself. I must preface this by disclosing I did reach out to Mr. McGrath directly to inquire about the car and financing options. Who knew he'd respond right away!I had the opportunity to test drive the vehicle and after an honest dialogue about my finances, I was met by their just as honest feedback -- and an offer. Refreshing, since this part always takes long and the numbers didn't look bad! What eventually led me to sign papers that night was their responsiveness and willingness to help my situation.Customer service is rare and theirs was exceptional (and I LOVE my car). On a number of occasions they went above and beyond: special thank you to the porters who helped deliver my car home; Special Finance manager Jaime (no, I did not spell his name wrong), for your expertise and efficiency. And Mr. McGrath! For being there every step of the way!Just as with the Honda line of cars, the individuals that make up Penske Honda Ontario are quality and performance driven. You can't expect anything less of this team because they are the epitome of Helpful Honda.
10/16/2015
By: Latonia M.
Randy's Auto Sales
I've been buying cars from Randy Auto Sales for 20 years now. They are the only dealer I will ever go to. I trust them and they treat me right. They stand by their cars and they work with you. They do not use Chinese parts like what the other reviewers are saying when they work on their car. They have good cars at good prices. Mike, Mark, Zee, Christy are the best. I read some of the negative reviews about Randy's Auto Sales and I must say I'm surprised of what these people think of Randy's Auto Sales because I have never experienced any of that. And for those people who are crying about their cars being repossessed. Well If you make your payments your car will not be repossessed. And for those that are crying about the interest rate you know exactly how much you're paying in interest rates when you sign the contract and when you're told. So if you don't like the price nor the interest rates then don't sign the freakin contract! If you don't like their prices or their interest rate shop for a car somewhere else. Nobody is holding a gun to your head! GET OVER IT!!!!! Oh and before I forget they do not treat you by the color of your skin. And on one of the reviews she states her down payment did not go towards the price of the car it went into their pockets so not true read your contract! So you people with negative reviews grow up and stop crying and read what you sign before you buy!
01/04/2017
By: Mike H.
Subaru of Ontario
While the required recall services were quick, I was very disappointed that the service tech took no measures to clean up afterwards, or keep clean my Forester's interior. Fingerprints were left on the glove box and dash surrounding the glove box, and a big shoe print was left on the floor mat indicating they used no paper floor protectors as most service depts do. In addition, the work also required disconnecting the battery. In doing so all my AM-FM radio station presets were wiped out. Usually where techs have to disconnect the customer's car battery, they write down the station presets before so doing then reset them as a courtesy after the work is completed. The tech also didn't reset the clock to proper time. None of these are costly or damaging faux pas, but they are very annoying — It's no fun getting onto the freeway after leaving the dealership only to find you can't tune to your favorite stations. Trying to do so while on the road is dangerous. S.O.O. needs to go the extra mile to show they care for their customers and their customer's car. As I have noted, this is standard service courtesy with most service shops. My Firestone store does this for my vehicles each and every time I go in for service.
12/12/2014
By: Alice V.
Jeep Chrysler Dodge Ram of Ontario
I went here after doing some research on a dodge dart and checking a few other dealerships. Our salesperson, Oscar Arreola was not only helpful but he was honest and straight forward with costs and helping us to stay inside our budget. He didn't try to make extra off us by up selling us on a more expensive car. In fact he got us a brand new 2015 dart with lots of upgrades and still kept us under what we were willing to spend. In all, we got the car we wanted with more perks than we expected, at a price we wanted. Go see Oscar Arreola when you want to buy a new car and I assure you the experience will be worth it and he'll get you into the car you want at the best price possible.
11/25/2015
By: Fredri A.
Randy's Auto Sales
I went into this dealership because I was referred by a good friend. At first i thought because they were a small car lot they were going to be expensive and up the price on me. I also checked out their reviews on Yelp and noticed they had alot of bad reviews , but also noticed those reviews were last years reviews and then I clicked on other reviews and noticed they were all positive and recent. Sometimes I think Yelp puts the bad reviews first, so u have to keep on searching to get the positive ones. I have to say I am very pleased with the service I received. I also purchased a Mustang that my husband likes. LOL! Thanks again for the great Service Mike.
12/02/2014
By: Giani H.
Randy's Auto Sales
Purchased a very hard to find late model Thunderbird convertible. MAN!! It was love at first sight!! The car was immaculate, very well cared for. The dealership showed me the car fax, had their mechanic check it over before I left the lot and put gas in it for me. This was honestly the easiest car trade I have ever made in my 35 years of driving. I look forward to purchasing my next car (and the car after that) from them. I drove m T-Bird home with many "smiles to the miles" as I felt I was dreaming. I highly recommend this dealership, and have already done so with my family and friends. Excellent job!!
08/05/2017
By: Chris D.
Audi Ontario
Kyle Stover was a big help when purchasing our Audi IS4 on July 22, 2017. His attention to detail and making sure all our needs were met was on point! We had our two boys with us and he made our whole family feel welcomed and went out of his way to make sure that even they were comfortable during the sometimes tedious process of signing documents. We appreciate that Kyle Stover went above and beyond and proved that Audi will be our dealer of choice for years to come. We will recommend Audi, Ontario and Kyle Stover to anyone we may know looking to purchase an Audi!
07/25/2017
By: Pati D.
Audi Ontario
Our car salesperson was Jhovan Coronado, he was so awesome. My husband and I came to Audi with the intent to see what options were available to us especially since we were financing, but not necessarily to purchase a car at this time. After meeting Jhovan he was personable and and knowledgeable. Needless to say he met our needs and we ended up purchasing two vehicles! Jhovan made our experience comfortable and no pressure was involved, I would highly recommend Audi in Ontario, and Jhovan is your man!
10/08/2015
By: Carie H.
Randy's Auto Sales
I was very pleased with the purchase of my Prius. I just finished paying it off and I couldn't be happier with the car or the service. Christy gave me great customer service. I had some issues due to a divorce after buying the car and she was very understanding of the situation and extremely helpful. She was always quick to respond to my calls and very accommodating. Great customer service. I would definitely purchase a car from Randy's again. Thank you for everything Christy!!

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