02/11/2015Happy Family Chinese Restaurant
I have ordered from here 8 times in the past 3 months. Ordering online is perfect with decent delivery time. But now it says they no longer deliver to my address online which they do deliver so last week had to order by phone let me tell you how damned frustrating and annoying it is.. First I the woman answered she doesn't speak English well and doesn't understand either I had to repeat myself saying I would like to place an order for delivery since the website no longer says you deliver here but I have ordered 6 times past 2 months so she throws the phone to the male he actually speaks decent English and told me they do deliver and asked address then I get put back over to the annoying women repeating myself for 30 minutes with my address and phone number and order. The order was placed after 45 frustrating stressful minutes and never showed for 2 hours I callef and asked of my order was on the way she said in a mean tone it gone already.. Now today 2/10/2015 I tried ordering online but again says no longer delivers to my address, I end up with same woman repeating myself 6 times on address then 10 times on order and it came 1hr later $10 more then it should have been, all the stuff I ordered were in the biggest sizes possible when I asked for 1 large sweet and sour chicken, 1 small sweet and sour chicken, 1 small pork lo mein, 1 small peanut butter chicken and 1 crab ragoon was supposed to come to about $30 she made everything into meals and added an almond chicken ding which isn't with my stuff.. The foods ok the ragoons are good same as donuts but I have had better. The woman is extremly rude, doesn't speak or u d'état and English at all. I suggest ordering online if possible because it's extremely aggrovating to have to deal with a terrible ordering service over the phone.. I do not understand why the guy doesn't take the orders at least they would be correct and fast.
I remember eating here in the early fifties with my parents. It was packed and everyone raved about it then. With the demise of downtown Omaha, I am thankful that they have remained. Whenever I travel to Omaha this is a MUST eat there. Great Chinese food, crispy fresh egg rolls, won tons, mu gu gai pan, har gow, tsu mai, pepper steak and top rate sweet and sour....hmmmmmm.I have missed the little chinese waitress who could barely speak English but never failed to get the order right. She was quite old the last time we went but still sharp.Thanks you King Fongs.