Bickford Assisted Living in Olathe, KS with Reviews -
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By: A T.
Royal Terrace Nursing & Rehab Center
This place is HORRIBLE!!!! Don't send your loved ones here.The employees seemed more interested in going out to smoke than taking care of the residents.Several staff members were extremely rude to my family and I.The staff was just incompetent at best.Whenever we would come to see my loved one, the staff would quickly leave as if they didn't want to have questions asked of them.Staff complained on multiple occasions that they were extremely short staffed and they felt unsafe.This was verified later from the Admin that they were having MAJOR staffing issues.Most staff didn't even understand basic English.Nursing staff don't seem to have critical thinking skills.Hint: if the lips/finger are blue, send to the hospital.When Admin were contacted related to concerns, they WOULD apologize, but no plans were ever outlined how to fix the situation.They admitted to having major issues.How sad to actually hear from the DON that she frequently questions her staffs ability to assess/care for the patients properly.Getting information from the staff was ridiculous.The charts were never filled out.No one could find the information about scheduled doctors visits.CAN SOMEONE ANSWER A FLIPPING CALL LIGHT!!!Please feed people before 7 pm!!!Can you make something nutritional. Not a flipping sandwich, bag of chips and a store bought cookie.Make something that would be appetizing? If you actually make hot food... CAN IT BE SERVED HOT!!!! Building is older and being renovated.Everything was dirty, dusty, nasty. My favorite was finding cigarette butts in the hallways. Rooms are to small to provide safe care. This was admitted by staff and Admin. Took forever to get staff help, or someone to answer a call light. No pericare completed before bed. No one ever checked if patients were clean or dirty. Multiple items were stolen. Was told staff were fired for stealing his items but the problem continued. He fell several times and no plan of action was ever put into place to prevent the falls.
By: Meg D.
Royal Terrace Nursing & Rehab Center
Staff is great, clean and newly renovated. They are recently rated a 5 star center. I would place my family here. Very welcoming environment with extensive care!
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By: favkre
Royal Terrace Nursing & Rehab Center
Everything has been completely renovated and the staff has been a complete turnover. The facility is beautifully maintained and has a great therapy gym.
By: cprtraining
Bickford Senior Living
The number listed IS NOT their number in Olathe,Ks. and the web site is not working. After calling 3 other Bickford locations I was able to get the correct number............but only got a

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