01/20/2013
By: jeremyhenderson
Dent Source LLC
What an ordeal it is to have a storm come through and tear up everything you own. The roof of my home was nearly ripped off, the siding had holes all the way though, and windows were smashed and broken.. The insurance company was easy to deal with on the house, because I didn't have to be there for the adjuster, but my when it came to the vehicles it was kind of a pain in the rear. Once we got through that process we went looking for places to repair the vehicles, which would be body shops. Most everywhere we went told us they couldn't get to it right away, which was understandable being that the storms were still recent. Most if not all the body shops wanted to schedule us out 2-3 months and then said that the would require us to leave our vehicle(s) up to 30 days, some cases even more. I heard in the past that there was several techniques such as dry ice and freon and a hair dryer. I did some research on this and stumbled across "paintless dent removal", I found this intriguing. So I found a couple of companies around the metro area. I went to a couple of places in Edmond area and found that a few company's that seemed to represent themselves as "local" companies, were actual quite the opposite. Some from Missouri, Kansas, Minnesota, and anywhere but here. I don't personal like the idea of people coming from other states and praying on us in a time of natural disaster. So I did a little more investigating and found 2-3 companies that are established here. I would name the others, but feel since I ended up doing business with Dent Source that it wouldn't be fair to name drop. I did however go to a couple of other places. Here are few of the reasons I did NOT choose the others. Dent Source was the only Paintless Dent Removal company that did a computer generated estimate, same as all the body shops. One of the other places I had to wait outside for my car to get estimated, at the time it was hot outside. Dent Source has great waiting area, the had plenty of seating for everybody that was there when I was getting my eastimate, they had a nice tv on the wall, with plenty of magazines to thumb through. Dent Source appeared to be the only professional Hail company, the others were wearing work cloths or had attitudes that made them seem more frustrated that they had to write an estimate then do something else on their agenda. I felt like some of the other companies didn't even do a thorough estimate. There was a-lot of damage and I felt like it should have taken more then 5 minutes to write down an estimate. Bottom line, I decided to go with Dent Source because of a few factors. First off, the have a great waiting area with air conditioning, magazines, a coke machine, fresh coffee and a great overall atmosphere. Secondly, they did a computer generated estimate on my vehicle in about 10-15 minutes and answered all of my questions about the time it would take, how the did the repair, what I could expect my vehicle to look like when it was done, if I had to deal with the insurance company or not, and scheduling. They didn't make me feel stupid, like some of the body shops and other companies did. Third, the staff was wonderful to deal with. They were a cheerful bunch that seemed to get along well with each other. My overall experience with Dent Source was great. I had them repair all 3 of my vehicles, one at a time, which worked out good for me and my family. All 3 vehicles look just as if they did before the storm. I did pick up one of my vehicles and a door trim piece didn't get replaced. It was an easy fix, I just called and they told me they had ordered the part and apologized for their oversight. They sent a young gentleman out to my work and he changed it out while I talked to him about the weather. They also gave me a free car wash at Red Carpet for it. Dent Source is great company that has earned my business for as long as I drive. I will only recommend Dent Source for here on out with Hail repair.
08/31/2013
By: johnkeefe
Auto Dents
Auto Dents is an outstanding business! I have used this business for over ten years and have never had anything but the highest quality work done, combined with friendly and professional service. The first time I used Auto Dents was after a major hailstorm. I had gone to several body shops for estimates of cost and time needed to do the repair work. Needless to say, I was depressed and discouraged because of the amount of cars ahead of me. When I went to Auto Dents on Porter Drive in Oklahoma City, I had decided this would be my last estimate. I am certainly glad I went and talked with Stewart, the owner. He checked my car carefully and gave me an estimate for the repair work needed (which included the amount the insurance company would pay after my deductible). I was very happy with the estimate. It was lower than any other bids I had received. Seeing that there were several cars parked at the business waiting to be repaired, I asked about when the work could be done. Stewart said that he and his employees were working day and night, seven days a week to get cars repaired as quickly as possible. Because my car was in good enough condition to drive, he suggested that I keep the car until he called me, which would be the day before they would start work on it. So two weeks later, I got his call and took my car in the next day. He had all work completed within a few days, just as he had promised. The quality of the work was just fantastic. I was extremely pleased with the repair, the cost, and the timely service. Ever since then I have used Auto Dents for any body work on my cars and have recommended it to friends and family, who have also had the same, satisfying service. This is a business that does great work, in a time frame you can depend on. Stewart, his employees, and and his business definitely deserve my five star rating.
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07/18/2015
By: Charlotte D.
Brookwood Automotive Service Center
charlotte D I took my car up to brookwood automotive on a Thursday july 9th my car wouldn't hold a charge I bought a new battery but something still was draining my battery I called brookwood and talk to the reception she set an appointment for me to bring my car in I took my car up to book and dropped it off ryan called me the next day and said your car needs a alternator the alternator is bad and your power steering hose is leaking and the power steering switch needs to be replace I said ok how much will it be for my car to be fixed he said with parts and labor the total cost will be 536 ryan called me everyday giving me an update on my car but never once did he say that the price had went up they car until the 17th when I went to pick up my car the reception showed be a bill of appropriately a 1000 a little bit over I said old no ryan told me on the phone 536 she said ryan has gone home for the day let me go get the owner the owner came to the counter and was very rude and disrespectful and tried to over talk me and basically said I was lieing about the price that I was told and that I needed to list to him because he felt like he was right. I was telling him that I just bought a new battery and a warrant for my car and he said the battery had a short in it and he took it back and got a warrant after I saw that the conversation was not going anywhere I just stop talking and ask him to go ahead and ring me up so I could get out of their. I felt like he was mocks me and making rude comments I would not recommend this show to anyway due to the way the owner handled this situation I give the business a 4 star rating the reception and the mechanic was nice
12/05/2013
By: riki925
American Tow & Recovery
I didn't have the same experience these other people who left reviews here did. I'm insured, had an accident on the highway, smashed up my car, and the police officer called these guys to the scene. It was windy, cold, I was scared and upset, and the driver was extremely courteous and kind...not at all what I expected from my previous experience with tow drivers. My car was in their tow yard for about a week, while I tried in vain to get an examiner from my insurance company out to look at it. My insurance co tried to tell me that towing wasn't covered, even though I have full coverage. My nerves were frayed, frustration level at an all-time high, and I spoke with Jason a few times, and also to Bryan trying to figure out what to do, and they were both very sympathetic, and gave me some options on what I could do to remedy that problem, and it was excellent advice. I did what they told me, and that headache is no longer mine. My car is at the shop, the shop is dealing with my insurance nightmare, these guys are getting paid, and everyone is happy now. Good Lord, I could just hug those two guys! It's been a long time since I've had to deal with anyone at a tow yard, but the last time I did, I remember hearing the phrase, "Not my problem, lady." In no way did I get that type of response here. Quite the opposite. Thank you SO much!!!
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09/06/2015
By: Arthur G.
Car Rx
I took my 1999 Chevy Blazer into Car Rx and after $482.40 including labor (parts - spark plugs, distributor cap and rotor and 3 hours of labor @$85.00 per hour -total trips to Car Rx: 2) I was told my vehicle was fixed and driving normally again. As soon as I started driving my vehicle the second time from the drive of Car Rx, I knew my vehicle "wasn't fixed". I called back to the station and they told me to bring it back and they would "try again". After giving them $482.40 for parts and labor already and them telling me "yes, we drove your car around our parking lot to make sure it was driving good again" and the Blazer wasn't, I decided to go elsewhere and have it looked at and they did fix it for $284.36 - their fee. For $85.00 per "shop hour"(per Car Rx charges for 3 hours total) you would expect them to tell you what's wrong with your car. They couldn't after 3 hours. I needed the parts they did put on, but that didn't totally fix my car. If you go to this place, have Questions on paper, if you can'[t remember them, to ask about your vehicle Before and After Servicing. (my real beef with this company was after 3 hrs of time actually charged to me and 2 whole work days I did without my vehicle, my vehicle was almost - no better off working than before I took it in to be repaired.)
02/21/2014
By: Lisa D.
Hail Restore
First I would like to say THANK YOU SO MUCH to all the staff!!You did an amazing job!! My husband and I bought some furniture at a well known furniture store close by and when the guys were loading the truck they dented our brand new truck the look on my husbands face I will never forget!! All he could talk about was the truck and how angry and sad he was.So I started doing research and I came across this website and I saw all the wonderful reviews and how happy everyone was with the work so I told my husband about it and he went the next day and GUESS WHAT!!!! They got him in and removed the dent you would never know anything had happened!! When my husband got home I asked so how did everything go? He Smiled from ear to ear and said great it's new again!! He was so happy and grateful !! If anyone is considering a place to take there vehicle to be repaired Please,PLease,Please Come Here very professional Staff,Very Friendly,Quality Work!! They really do care about making you happy we have found a place that we can trust and you will be extremely happy with any work they do!! Thank you again for all that your company has done for us YOU ALL ARE THE BEST!!!! Keep up the great,wonderful work that you all do :D
06/24/2014
By: F W.
Hail Restore
I side swiped the back rear side of my truck on a fence pole in the pasture leaving 2 dents and a long wide scratch. I hadnt even thought about getting it repaired (as I knew it was gonna cost about $1800 at the bodyshop down the street) but I was next door getting a grill put on the front of the truck at the Ranchhand place and they suggested I check them out. Sherri in the office was great. The appraisal was quick and significantly below my expected cost--$700-- Unfortunately, I have done the same thing to a different truck but paid more since I didnt know about them. Anyway, they got the work done quickly and it looks fantastic. I cant even tell it was wrecked. I highly recommend One Touch. They are professional, friendly, and put out high quality work at a very reasonable price. I will definitely be back if I happen to smash my truck up again and will refer anyone I know that needs body work over to Sherri. Almost forgot, I managed to get a screw in the sidewall of my tire and they even took it to the tire store and had it replaced for me and split the cost. I dont know where or how it happened but I think that is more than fair and again shows their outstanding customer service. Bravo Zulu.
02/07/2014
By: jrh4given
Jack's Auto Service Ctr
My PT Cruiser broke down on the highway late at night about 6 weeks ago so I had the closest mechanic tow it to their shop...BIG MISTAKE! They (A&H) quoted me over $2500.00 to repair the timing belt. I called around and ended up paying an additional fee to have the car towed to Jack's Automotive in Del City....BEST DECISION EVER!! The owner, Connie, took the time to fully explain everything that was involved with the repair and told me that she would have her mechanics try a few different things first before just charging me first for everything that COULD go wrong. However, she said that even the worst case scenario would only cost me $1800.00 That being said, I fully expected to be charged for the worst case scenario, because how would I know the difference and I've not had good luck with mechanics in the past. Miraculously, Connie called me just 2 days later and let me know that the valves were not bent etc and that my bill was only $725.00!! and that I could come pick my car up anytime :) I am just amazed by their honesty and willingness to save me money! That was 6 weeks ago and my PT is running better than ever thanks to Jack's Automotive! I HIGHLY recommend this Godly business!!!
02/08/2013
By: ariusangel
Estep Automotive and Lube
I dropped my car off (before they opened, due to my schedule) this morning not knowing what was wrong with it. I called once they opened & told them what kind of noise it was making, when it started, & what the men in my family thought it may be. About an hour later, I got a call back from Cris (she's really sweet), who told me exactly what was wrong & what to expect. I was really shocked when she said that they could get the parts & do it today, and for a great price too! Four hours later, Chris called me to let me know that everything was fixed! Estep has worked on my car before, (air conditioner crapped out, lol) and they were the first place I called to get the work done this time. If you ever have any problems come up with your car, I want to let you know that Estep is the place to go! (I swear I didn't mean to rhyme) They are very fair & up front with their pricing, and don't try to rip you off or tell you that you need anything more than what you do. Also, unlike other shops, they don't try to take advantage of you just because you are a woman. Thank you again to everyone out @ Estep Automotive, you've got a lifelong customer!
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01/01/2016
By: Ryan H.
Thunder Towing
Wow! I am blown away by this towing company! Today I had to have my car towed from 16th st. in OKC to 30th st. I called to have my car towed, and they agreed to help me out. Here's where my incredible experience began: THEY BEAT ME TO MY CAR! I was expecting to have to deal with the headache of waiting for up to an hour like I have with other towing services, but they made it to my car in ~10 minutes!!! I was blown away and actually felt a little bad because they had to wait for me, haha! When I arrived at my car, they were friendly and tried to help me figure out what the problem was before they even towed it. We determined that it was my tie rods, and they were right! They got my car on their truck in under 30 seconds, then even BEAT ME TO THE AUTO REPAIR SHOP! The backed my car into the garage, and with my payment (which was INCREDIBLY reasonable and, I feel, extremely cheap), my signature and a handshake they wished me luck and were on their way. The easiest and best experience I'v ever had with a tow truck company in my life! I highly recommend this service.
Tips & Advices
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill. The best way to combat these types of problems is getting a written estimate before work is done so you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage.
Yes. Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop.

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