Normally I don't have any issues with this store, quick in and out, pizza is good. However, there are occasions when one particular woman works the front and when she does the service is abysmal. Each time I have been there when she is working the front is out of pizza, she is very unorganized, slow, and this time added insult to injury by twice looking past me in line to take orders from women. I'm all about being a gentleman but with both this employee and the women in line this is taking some liberties. Needless to say, if this woman is working my business will be going elsewhere, KFC is right down the road.
The current staff is careless and indifferent which translates to poor customer service. I've been a long time customer, considering I live nearby. But they made changes to their policy on deliveries that apparently nobody understands well enough to notify the customer when prompted. Also, when I called about a mistake made on my order and spoke to the manager, Bill, he was the most indifferent of them all. They have wonderful food, but sadly I will not be frequenting there any longer. NO ONE SHOULD HAVE TO PUT UP WITH POOR SERVICE AS A TRADE UP FOR GOOD FOOD.
I work for a business that uses this Papa John's regularly and the pizza is always superb. However, I always have issues with whoever takes the order on the phone. They never seem to get the order quite right, it has to be repeated numerous times, and they're never very friendly. This is the only Papa John's I've ever encountered this problem with, so this is just a head's up to whoever's interested... if there is another Papa John's you can order from instead, I would highly recommend it.