My overall experience finding my new bedroom was exceptionally great. I had never been in the store before, and was shocked when I walked in and was greeted by a salesman (Dalton Hinton) who encouraged me to just look. I must have looked at probably 50 different bedroom sets, from cheap to way over the top, and everywhere in between. My salesman must have been able to read my mind, because as soon as I began to wonder how soon I could get the bedroom set, he approached me and said he checked stock they had it in and that he would deliver it the NEXT DAY. He also informed me about their 5 year furniture protection, which is a no brainer if I am spending 3000 dollars on the set. He stayed near me for the rest of my shopping experience, answered all my questions, and was very personable. I actually left in a better mood than when I got there.Sure enough, the next morning a delivery driver called me and said he would be by my house between 2-4. They arrived a few min. after 4, but they were very careful setting it all up, and were respectable enough to wipe their feet before coming in. which is probably what set them back a few min. to begin with.I would happily recommend Galleria to anyone who is looking for furniture in OK!
The Problem:I purchased a very nice refrigerator with some very small (almost unnoticeable blemishes), everything worked while it was in the store, and I was told I have a 90 day policy. After delivery and set up, the freezer was not cooling and both ice makers stopped working and then they brought a loaner and took my refrigerator to repair.The Ugly:When you call the store for updates on your item being repaired, they are back and forth, whoever answers gives whatever knowledge they may have off the top of their head, inconsistent information, poor customer service, poor communication, no ability to schedule pick/drop off effeciently. The Good:They do follow up, they back their product, Tobey ( the daughter) is very nice, follows up, does her best, and it seems like they are making an effort to have some customer service. Follow up on Previous Review:To the person with the roaches - For all the horrified reviewers, I did not have any problems with bugs of any type.
11/20/2012Mathis Brothers Furniture
There are so many things that I love about Mathis Brothers, like the amazing furniture selections, trusted long standing company, but the main reason is, I can come there and just look around!! As I come in a sales person greets me, ask a few questions, then it is Really Okay with them it I say "Im just looking" LOVE LOVE LOVE THAT!!! No pressure, I can just walk around and look, (YES!!), but if I need anything they are there ready to help in anyway!! No place is better or even comes close!! Keep up the fantastic, amazing, great work!!