I had a rocky at best relationship with this dealership. My original salesman Sterling made a deal and changed it after i drove 4.5 hours to get the car I already had a deal on and wasn't even there when I arrived. The person that was really great to me and help tremendously was Tony Knight. This guy was very courteous and did everything to help. Sadly, deal fell through because of an a sales manager that treats the customers poorly and doesn't honor deals. So, I complained on every social media and got in contact with the GM. The GM still sided on the fact that I was lying, not his salesman but honored the original price plus their $500 document fee. If working with this dealership make sure you get everything in writing beforehand. Im sad to say that the dealership was not apologetic and left me with the feeling that they believe I lied about a deal their salesman made. It was obvious that one of their people made a mistake and was covering for it. If working with Bob Howard Nissan, I would strongly suggest that you work with Tony Knight, because he honored everything he said to me and seemed to have the utmost integrity.
Sales Rep. Krystal Marazzi rocks ! And Jeanne Keffer, too !I sent these fine girls photos of my 2008 Lincoln Mark LT 4WD pickup to trade in on a 2011 Ford Platinum 4WD truck. They were easy to work with, quick with answers, very friendly, and they were super fair on my trade in.I flew to Oklahoma City the next day, Krystal Marazzi picked me up at Will Roger Airport, took me to the dealership to see the Platinum. We worked a trade deal in about 20 minutes, and she then drove me back to the airport as I had to fly top Montana. Wen I came back the next week they agreed to meet me halfway between Tulsa & Oklahoma City on the turnpike, we made the swap, and I am a happy customer!Great job to all the folks there at Bob Moore, especially Krystal Marazzi! And kudos to Jeremy in Finance Dept for getting me 1.9% interest rate on my financing that very day! ~ Dan Howard
We saw a car online, and we were talking to a guy online about the price. We finally got a great price. Surprise, surprise when we got to the dealership, the price we were told was a "mistake". They lied just to get us down there. We should have run then, but we didn't. After some dealing (still not as good as they originally said), we purchased the car. What they didn't tell us was that it didn't come with a key fob. This is was a car with electric everything, so I just assumed it would have a key fob. Our sales guy said he would ask his manager about it, but we haven't heard anything over 2 months later. I'm sure we won't since they already got our business. Go here if you enjoy being lied to.