02/09/2013Oklahoma Motor Credit Company
I called OMCC on 02/09/2013 to pay the remainder of my side note (for a repair in November) and to pay two extra payments for February. I was transferred to Chris W. I was told by Chris the original side note was $359.11. However, $459.11 is the original balance on my side note, not $359.11. I was told I was $100 behind on the note. That I didn't pay it on 12/17 (for 12/15), nor did I pay it on 01/04(for 01/01). Please note, both of these payments were made to Chris via telephone. I was looking at my bank statement where I paid these payments as she is telling me they were not paid. Then she tells me that one payment was taken from a MasterCard when it was actually a Visa - I explained to her that it wasn't taken off a MasterCard. Chris then told me she was "very competent at her job, and [she] would appreciate it if I didn't act like [she] wasn't." I asked if there were late fees or interest on my side note - she told me no.After putting me on hold - she informed me she didn't know how to look certain places to check files and payment information- but she is SO COMPETENT. (Pardon my sarcasm.) She told me I paid four payments for total of $200, after being rude to me previously saying I only paid two. She did not apologize once for being misinformed and giving me inaccurate information.She then told me that my first payment on my side note was due 11/16/12. The third party mechanic looked at my car on 11/06/12. They fixed my car 11/27/12. I explained to her that the mechanic billed OMCC $418.39 for struts on the front of the car. Side note was created on 11/13/12. My car was not paid for until the end of November, how was I due before OMCC ever paid Warren Auto Care? Chris could not answer these questions. There is a difference of $40.72 which I would like to be credited to the principal of my car note upon payoff of the side note. I asked to please speak with Andrea because she handled all of these things on the account. Chris said she would transfer me to Jeff - I asked for Andrea. Chris was rude and said she would only transfer me to Jeff. I asked, "Are you refusing to transfer me?" She said hold and transferred me to Andrea.ANDREA WAS AMAZING. She fully explained why the side note was $40.72 more, and made positive statements about resolving the issues I had and crediting the $40.72 to the principal on my account. She never told me I was wrong, nor did she insult my integrity by implying I was late, dishonest, or misinformed. Employees like Chris are the reason your company has bad reviews everywhere online - check them out. I will never recommend your company to anyone - and I have in the past. I will NOT ever work with Joe Cooper or any of the affiliated companies, and I WILL be posting this in many public forums. If I am talked to in the manner Chris spoke to me in the future I will be seeking legal advice. On top of ALL that, when I Google the company - the phone number on EVERY SITE for OMCC is 405-455-3221 - which is no longer in service. I attempted numerous times searching for the contact information - and I found no longer in service numbers. There is not OMCC website specifically - only through Joe Cooper's website, and you have to click through four pages to get to the phone number.