If I could give zero stars I would. Nightmare of an experience. After waiting years to treat ourselves to a nice set of bedroom furniture, this has been heartbreaking. We paid over 2000 for the set. After a month of waiting we call to find out a piece was on back order and no one told us. It was 3 months before we had our complete order. Long story short, every single piece had a defect. The drawers do not shut correctly (one doesn't shut at all), the bed came with the wrong slats, and a parlor chair we ordered arrived with broken springs. After eight months of messages, emails, and website complaints, I finally was contacted by a service representative. (The GM, Don Bilyeu, didn't bother to call me until I complained to better business bureau). All they will offer to do now is pick up the pieces and repair them. So we are supposed to clear out our dressers and bed stands and just send our furniture off while we continue to make monthly payments in hopes that it is actually repaired right and in a timely manner which I highly doubt at this point. I asked for a partial credit for the huge inconvenience and was told it was not possible. I asked that replacement furniture be ordered so we did not have to function without dressers, etc. I was told it wasn't possible. I asked for a partial credit back in addition to having the furniture repaired. I was told it wasn't possible. After 10 months of trying to find resolution, they offered me a measly $500 credit to keep the furniture as is. I am completely disgusted that the management feels it is acceptable for a consumer to buy a brand new 2000 set of furniture in which every single piece requires repair and reconstruction. Disgusting. Save yourself the time, money, and effort and buy used furniture off Craigslist.
08/13/2017Mathis Brothers Furniture
Our experience with Mathis Brothers has been a nightmare. We ordered a bed frame and were told it would arrive in about six weeks. We also bought a mattress and box springs, and we told them to wait to deliver those until the bed frame arrived so that we'd have the whole bed. Six weeks later, they called us and said our bed was ready for delivery. The delivery people just delivered the mattress and box springs, with no bed frame. They talked a lot about how this was not their fault and had the corporate office call us. The corporate people said the bed frame would not be ready for two more months.We never would have wasted our money on this bed if we knew it would not arrive for so long, and we are very angry that we now have half a bed sitting around our house for two months. At every point, customer service has been rude, unhelpful, and either dishonest or completely inaccurate with their information.They also keep calling the wrong number and trying to deliver to the wrong address, even though we've given them the correct number and address four or five times. Everyone at Mathis Brothers says the problems are someone else's responsibility. Do not give your money to this irresponsible, dishonest company.
08/29/2016Mathis Brothers Furniture
From being accousted when we first walked in, then to a horrible shipping experience, wanted to give Mathis another shot and solely purchase a bed frame. ined for delivery and all worked out well once I had the clerk correct the double delivery fee since it would all be one load from one place to one place.I take off work to accept the delivery and there was no bed frame with the delivery, mattress, but no frame, and the sofa was damaged from delivery. Had delivery call back to warehouse to find out bed rails can't be found and will need to postpone the whole frame for shipment. So I make another date to take off work and the delivery arrives 2 hrs before the time Mathis gave me and since I could not be home at that time the delivery moved on to not deliver. I call and the best the clerk could do for me was to schedule another date 3 days later. Not too thrilled I call back for a manager and the clerk stated none was available and my only option was to take delivery or pick it up.