10/26/2017Oklahoma Motor Credit Company
I called OMCC on 02/09/2013 to pay the remainder of my side note (for a repair in November) and to pay two extra payments for February. I was transferred to Chris W. I was told by Chris the original side note was $359.11. However, $459.11 is the original balance on my side note, not $359.11. I was told I was $100 behind on the note. That I didn't pay it on 12/17 (for 12/15), nor did I pay it on 01/04(for 01/01). Please note, both of these payments were made to Chris via telephone. I was looking at my bank statement where I paid these payments as she is telling me they were not paid. Then she tells me that one payment was taken from a MasterCard when it was actually a Visa - I explained to her that it wasn't taken off a MasterCard. Chris then told me she was "very competent at her job, and [she] would appreciate it if I didn't act like [she] wasn't." I asked if there were late fees or interest on my side note - she told me no.After putting me on hold - she informed me she didn't know how to look certain places to check files and payment information- but she is SO COMPETENT. (Pardon my sarcasm.) She told me I paid four payments for total of $200, after being rude to me previously saying I only paid two. She did not apologize once for being misinformed and giving me inaccurate information.She then told me that my first payment on my side note was due 11/16/12. The third party mechanic looked at my car on 11/06/12. They fixed my car 11/27/12. I explained to her that the mechanic billed OMCC $418.39 for struts on the front of the car. Side note was created on 11/13/12. My car was not paid for until the end of November, how was I due before OMCC ever paid Warren Auto Care? Chris could not answer these questions. There is a difference of $40.72 which I would like to be credited to the principal of my car note upon payoff of the side note. I asked to please speak with Andrea because she handled all of these things on the account. Chris said she would transfer me to Jeff - I asked for Andrea. Chris was rude and said she would only transfer me to Jeff. I asked, "Are you refusing to transfer me?" She said hold and transferred me to Andrea.ANDREA WAS AMAZING. She fully explained why the side note was $40.72 more, and made positive statements about resolving the issues I had and crediting the $40.72 to the principal on my account. She never told me I was wrong, nor did she insult my integrity by implying I was late, dishonest, or misinformed. Employees like Chris are the reason your company has bad reviews everywhere online - check them out. I will never recommend your company to anyone - and I have in the past. I will NOT ever work with Joe Cooper or any of the affiliated companies, and I WILL be posting this in many public forums. If I am talked to in the manner Chris spoke to me in the future I will be seeking legal advice. On top of ALL that, when I Google the company - the phone number on EVERY SITE for OMCC is 405-455-3221 - which is no longer in service. I attempted numerous times searching for the contact information - and I found no longer in service numbers. There is not OMCC website specifically - only through Joe Cooper's website, and you have to click through four pages to get to the phone number.
Do not use this branch. The people, especially manager, do not know what they are doing here. I was told by the "Branch Manager" Tina, that she could stop some transactions from processing through my account with just a Stop Payment issued, instead of closing the account, which is what I was asking her to do to begin with. Well, her plan failed miserably and it just cost me $873.46! And since she also failed to apologize for her mistake, she closed my accounts and refused to open new ones, instead of admitting it was her fault. Go to any other branch but this one....this is the third time I have had an issue with this branch with unprofessionalism, rudeness and incompetence. All other branches can at least handle business properly.