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05/07/2016
By: Carolann B.
PetSmart
I was in your Odessa Texas store on 05/07/16,I couldn't get one of your sales associate to help me! I ask the girl at the counter, who had NOONE in line, she acted like she didn't know anything about anything, where anything was, prices. I finally left! Then I called this afternoon, was hung up on twice! Then that lady lied to me, told me the only GOLD fish you had was 15.$-18.$ bull
Tips & Advices
Pet owners usually sign a waiver stating that any injury or illness a dog suffers while at daycare is the responsibility of the owner. However, most facilities carry liability insurance and pet business insurance in the event of a serious incident. To prevent illness, facilities are strict about requiring proof of vaccination and general health from a veterinarian prior to accepting a dog. However, in an off-leash setting, scuffles or fights might occur. Reputable facilities will often hire vet assistants who can treat minor injuries and under-the-weather dogs.  For anything more serious, a good daycare should make it a priority to get the dog to a vet, and get in immediate contact with the owner.

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