10/12/2017All American Chevrolet of Odessa
This review is based solely on my experiences dealing with the All American Collision Center. This review is not to be applied to the sales department which is actually top notch. in the last weekA word of warning to anyone who is needing automotive collision repair done in the Odessa Texas area: DO NOT use All American Collision Repair! The office personnel are very nice and polite when coming up with inventive excuses for the reasons for delaying the return of your vehicle. I made an appointment to bring my vehicle in for repair through my insurance company in July of this year. My appointment was scheduled for August 16th. I was given an initial estimated time frame of completion of 1 to 2 weeks. It is now October 12th and I have yet to receive my vehicle. My insurance company allowed a gracious 30 days for a rental vehicle. Since the 30 days expired, my family has had to make due with one vehicle which has proved to be stressful at best. I have since been given 3 new dates of completion which have all gone by. Throughout all of this, I have been given various excuses for why my vehicle remains in their shop. These reasons include the painters dent repair sublet allowing my vehicle to sit, untouched, for 2 weeks, waiting on parts, am attempt to blame my insurance company for taking too long to adjust the claim (which I verified was not true) and other excuses such as "the only guy that we have to install the rear window was called out on an emergency job". I have reached the limits of my patience. It has taken almost 2 months to complete an estimated 1-2 week repair. All with very little correspondence and no apologies from All American Collision and Repair. I understand that things happen and that there will be set backs. This has become beyond ridiculous. There are far too many locally owned and operated businesses that have great reputations and provide outstanding service. Please don't make the same mistake that I have made.