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06/20/2015
By: Kevin O.
Master Car Care Inc
It took Master Car Care 42 days to repair my car. During that time:- The issue was misdiagnosed as a faulty clutch. After agreeing to pay $750 to replace the clutch, the issue remained but I was still charged for the clutch assembly and labor, which was not needed.- The issue was then correctly diagnosed as a transmission problem. As Master Car Care does not fix transmissions, they shipped mine out to a shop in Sanford. The price quote from that transmission specialist was very high, so I requested that another shop nearby repair the transmission. It was completed in about 5 hours' time at a much more reasonable price. Total time waiting for Master Car Care to drop off and pick up my transmission from these two places was about 4 weeks.- Until the day that the repairs were finished, I received zero communication from Master Car Care. I truly feel that repairs would have taken even longer or not been done at all if I had not called every 3-5 days to ask what the status on my car was. When I'd call, often the answer I would get would amount to "I'll try to get around to servicing your car today or tomorrow".- Another customer rear-ended my bumper while the car was in the parking lot. Not Master Car Care's fault, and they did fix the damage free of charge. Nevertheless, the chances of that happening would have been much less if my car wasn't sitting there for 42 days.- Because the car sat so long, the battery (2 years old) fully discharged and no longer held a charge, necessitating a replacement.To Master Car Care's credit, they did write off the labor charges associated with taking out and putting in the transmission. And I never felt that anything was done to intentionally swindle money from me. However, given the lack of communication and what I felt was an overall lack of professionalism, I will not be a repeat customer.
03/02/2010
By: davidh7158
Service King
To whom it may concern,I have brought my 530I AND 650i to this repair shop. This body shop is not only cleaner then most office buildings,the work and customer service is outstanding!!!!!!! The shop worked directly with the insurance company and finished the repairs PERFECTLY and quickly!!!!!! If your not in the area of this shop and if you want your car fixed correctly after an accident,its worth the trip!Thank you Duston and Roberts for a flawless job on the recent repairs to my 650i and 530i BMW'sDavid HarrisonWintergarden Florida
10/19/2012
By: new.horizons.737
Service King
I thought my car was totaled after I hit a deer and was pretty sure my car would never look the same. After Duston & Roberts fixed my car, it looked better than the day I bought it! I was extremely happy with the outcome. All the scratches, dents, and scrapes were gone and they matched the paint perfectly, which is hard to do being that it was a 10 year old silver colored car. I would recommend them to anyone and everyone!
07/17/2017
By: Sam M.
Help My Auto
They are quick to respond to you and your car's problem. The owner is professonal and will personally diagnose the problem with your car and see that it is corrected. He is very reasonalbe with prices. He really seems to care about you and your auto.
01/06/2015
By: Thaddeus K.
Service King
The Best!! No need to go anywhere else regarding collision repairs to your vehicle. My Dodge Ram 1500 was literally done in one day! With a lifetime guarantee!
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09/16/2016
By: Mark H.
Master Car Care Inc
Danny has been taking care of my truck for the past few years and he is a very honest business man. He doesn't gauge on prices like most shops do.
05/09/2013
By: ch944r
Crawford Tire Service
What a great experience! The staff at Crawford is very friendly and knowledgable. I will definitely be back.
02/02/2015
By: Lindsay W.
Service King
I had the best experience with Duston & Roberts...extremely professional and efficient...highly recommend!
Tips & Advices
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill. The best way to combat these types of problems is getting a written estimate before work is done so you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage.
Yes. Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop.

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