Best 30 Insurance in Oak Brook, IL with Reviews -
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By: Juan M.
Falcon Insurance Group
Their clients son (Eric) drove his fathers car into my garage door on July 31, 2017. I put my claim in and was advised someone would call me within 24 to 48 hours, never happened. Finally after a week I called again and was told to send pictures and a couple estimates, which were immediately sent. In the meantime my car is stuck in the garage. Have been leaving message after message to Diane Torres, the so called "adjuster" who does not return calls. I called and spoke to Azucena, who refused to let me speak to a supervisor and before being extremely rude and hanging up on me, informed me that they got a confession from the driver Eric, but because he's not on the insurance and it's not his car they can not do nothing to help me. If their client doesn't call them, I will be responsible for my own repairs. They use the excuse that they are not able to get a hold of their client and for that reason they will close my case after 45 days. I'm pretty sure if they put a little heat under their butts and tell them their policy will be cancelled, they would call back. Falcon is just trying to avoid paying out but still collect on people's premiums!I've been leaving messages every single day and no one calls back. They are so unprofessional, rude with absolutely no customer service skills!!
By: Josh H.
Falcon Insurance Group
I rarely write reviews, even for negative experiences with companies... however, this one warrants a nasty one.I was riding my bicycle in a protected bike lane, when a man drove perpendicularly into it, causing a serious accident. I hit his vehicle, flipped over, landed on my head and shoulder, and sustained physical injury as well as damage to my bicycle and equipment. I contacted the insured's agency, Falcon Insurance Group, and after four tries, ended up being able to give a brief description of the accident. I was told I would receive a call back in 24-48 hours, MAX. That didn't happen, so I called four more times, once per day, until Korie Whatley answered the call. I asked why my call was not returned, which Korie responded with, "I don't know, I'm now handling your account." Gave a recorded statement and requested information in writing on what to do next. That information was sent to me 13 days later, requesting estimates and proof of purchase. I obtained all the requested documentation and tried to reach out to Korie, four separate times, once per week. That was May 7, 2015. It's now June 12, 2015, and I finally received a call back stating Korie is no longer with the company, and my claim will finally be handled by Melanie. It's an absolute joke that this organization does not care whatsoever about the business they are in, and certainly finds it to be funny when one of their insured clients doesn't respond to their letters or calls. There is a significant lack of Integrity, here. I'm now taking legal action.
By: Heather F.
Falcon Insurance Group
I was Rear Ended/ Pokemon GoA kid just turned 18 with Falcon insurance slams into me doing 30 MPH. The Acura dealer gives me the name of 2 body shops they deal with. Got two estimates both were around $3880 and 11 working days to fix. Amanda Caballero Falcon Rep just called and told me they will take full responsibility and will cut a check for $900., And a list of places that will fix my car for that amount. The bumper on my car is 900! I need a bumper,trunk, quarter panel all painted in a special order "pearl white". Claim#IL-16-07578. I should be out of pocket because I want my car repair correctly? What a joke of a company.
By: Lauren H.
Falcon Insurance Group
This is by far the worst insurance company ever I was sideswiped buy another car but most of the damage was by my front bumper they fixed the front bumper but refused to fix the dents on the side of my car. They said the point of impact must have been by the front of my car and they did not believe that I was really sideswiped because if I was sideswiped there would have been more damage to my car. What's the point of having car insurance full coverage may I add if they refuse to fix the damage. One lady from customer service told me I can bring my car back to go get fixed as long as the repair shop send a supplement form. The repair shop sent the supplement and when I call back so the lady can approve it I find out the lady no longer works for that company I get a new lady on the phone and that's when she told me she would not approve for my repairs on my car. I will make sure everyone knows not to uae poor 2015 mustang now looks like trash.
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By: Moneykanta S.
Falcon Insurance Group
WORST insurance company ever I have deal with. Employees are unresponsive and rude. My JAGUAR XF was hit by a guy has Falcon Insurance and it's completely his fault. Getting hold of a case manager is a miracle. I have left n voice mails and make n calls. every time I call I have to wait 30 -40 min wait time to get hold of an employee. The incident happened 2 months ago and still they didn't even pay a dime. I would give negative rating If there an option.
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By: Rob T.
Falcon Insurance Group
They are a nightmare! They just want to collect monthly insurance payments from drivers without doing their job!
By: Amur abdullah B.
Falcon Insurance Group
I think everybody needs too call the department of agriculture (C.E.O)and make a complaint on them, we want company too close down. This company provide use parts to fix quality cars and very unprofessional when it comes to dealing with consumer. Lets get together and sue me asap
By: Wendy F.
Falcon Insurance Group
I've dealt with the company in 2 different claims in less than a year. When it did come to settle the first claim after months of no communication, adjuster said they would not cover an additional $350 which I had to pay out of pocket to complete repair. And this claim now out of $1350 they are trying to cover $500 only! GOOD LUCK having MichaelMace/JazmineChristopher as adjuster. Seems like every rep hates they're job and this is every 15-50 employed by ceo Michael Parillo. Only tells the work ethic he has himself. After all the company represents the ceo. Always giving the run around, wanting to transfer the call to vm, never return calls, don't consider vms, on hold over an hr everytime, when it comes to speak to one they have a ugly attitude, as if my fault the ppl they choose to insure are the ones damaging my truck in 2 diff ocassions. Seems like the only one option is to sue the company and/or they're insured to pay the damage repair total. Worst insurance company ever! No stars
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By: Anna V.
Falcon Insurance Group
absolutely agree with other guys reviews......worst company ever....un-responsive ,lazy and arrogant peoples....employees must be deaf and blind,at least.......
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By: Tonia R.
Falcon Insurance Group
They don't even deserve one star. Their insured rear ended my car on 9/24/15 and the claim is still not settled. The claim rep I've been assigned to is unresponsive. The other claim reps I've spoken with are rude and uncooperative. How is this company allowed to do business like this? Their insured hit me and I'm the one having to deal with all the headaches. What a piece of crap of a company.
Tips & Advices
Insurance agents will often try to "upsell" on various extra products that may be useful for certain people, but are generally excessive for the average consumer. Stick with basic plans that cover as much as you need without any additional costs. For example, if the annual cost of your auto insurance is 10 percent or more of the total value of your car, drop all but the most essential coverage. This is especially applicable if the car you drive is older and could be replaced with savings. Otherwise, you are paying for insurance that will never actually benefit you in the event of a serious crash.
Yes. Even after you've chosen a plan and started paying into it, consider looking around again when it comes time to renew the policy. Consider using an independent agent when searching for a new insurance policy. While traditional agents can still find a good deal, independent agents can choose from a variety of providers and tailor your coverage to your specific needs. The Internet has also made comparison shopping easy. Potential customers can often get free quotes online very quickly.
Send your insurer a claim form for each beneficiary in the plan, as well as a certified copy of the policyholder's death certificate. With the proper information, life insurance claims are generally straightforward. Problems may arise if the policyholder has died within two years of opening the policy. In this case, an attorney may be needed to settle the claim.
In the case of damage, take pictures of the affected area as soon as any safety or health emergencies are resolved. Take note of what happened and all the relevant circumstances and report to your insurer as soon as possible. If any of your possessions were damaged, use an inventory of your important assets and make note of this in the claim. Once an adjuster has made their own report, review it for accuracy.
If you're involved in an accident, you need to call the police right away and have them document the situation. You can file a claim upon obtaining the police report. It's also a good idea, if possible, to take your own notes to record: what happened before the accident, the date and time, traffic signs in the area and road conditions. Also get the other driver's name, address, license plate number, and insurance information. Even photos taken with a cell phone camera can help the claims process. Once you have this documentation, call your insurance company right away.

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