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03/25/2014
By: Robert S.
Longo's Auto
A true test of a repair shop's honesty is when your car breaks down on the road and has to be towed to a shop you have never used before. This what happened to me. While on the road, my classic BMW's motor suddenly died without warning -- no sputtering, just running smoothly one second and dead the next. New to the area, I had no choice but to entrust it to the nearest repair shop, which turned out to be Longo's Auto, LLC -- which just happens to specialize in foreign cars. Imagine if you were a dishonest shop and out of the blue a stranger's dead car gets deposited on your doorstep. Dollar signs would light up your eyes, right? There I was, formally over a barrel, completely at the mercy of Frank Longo, the shop's owner. Having shown up without an appointment, I figured it would take ages before they'd get to my car and the entire time I'd feel like I was on Death Row, waiting to be hit with some lethal news. Instead, just two days later Frank called and told me my car was ready. Closing my eyes, I asked him what the problem had been, and he replied, "It was just a loose wire and a blown fuse." I couldn't believe my ears, and finally managed to say, "My God, Frank, you're an honest man!" He just acted like it was no big deal; he already knew he was an honest man, and I didn't even bother to ask how much it would cost. When I picked up my car, we had a wonderful, friendly conversation as we went to his office to charge my credit card, at which point he asked, "How much did I say it was?" "You didn't say," I told him.He shrugged, "How about ... sixty bucks?""Anything you say," I responded. "You could have sold me a new motor if you wanted." Sixty dollars, when fifty of that is the basic hourly mechanic's fee!Needless to say, Frank's is my go-to repair shop from now on; and don't let anybody tell you that this man is dishonest: Five minutes with him and anyone who's a good judge of character will know immediately that this is a decent, honest man who knows cars, having fixed them for Honda for 27 years. Frank Longo's The Best!
10/28/2016
By: Monica D.
Midas Auto Service Experts
I had a recent experience that truly needs documentation...I was on my way to NYC, car started smoking...pulled into a gas station, no mechanic, was sent to Midas in Norwalk Connecticut...I always thought Midas was a place to change oil or brakes?? I was totally wrongTJ met me and explained what needed to be done, extremely professional...then proceeded to make a diagnostic?? (I know nothing about cars!!!) telling the mechanics what is wrong, what needs to be fixed...long story short, needed lots of work...car would not be ready right away!!I live in Stratford, a long distance..just happened that Keenan lives in Stratford, and he took me home...if that isn't service I don't know what is!!Brendan called the next day to say more work was needed; at this point I really trusted what Midas and their employees were saying...I said go ahead, do it...I spent more than I wanted, but the service, expertise and quality of work was worth itI cannot say enough about TJ, Matt the Manager, second Matt, Keenan, Brendan, and Steve for all they did for me and my car...it was service far beyond anything I have ever experienced..I will never go to another company but MIDAS!!!Thanks again fellows, I deeply appreciate how you went out of your way to take care of me.With respectMonica Dalton
07/18/2015
By: Christina B.
Euro Motors Inc
Euro Motors is now under new ownership and I must say... What a difference!!! It is a family business for sure. I met with a husband and wife who were so friendly and a brother in law that was so knowledgeable about the issue with my car. I own a Subaru and brought it to the manufactures dealership for an estimate. I quickly drove away and found myself in the Euro Motors driveway. The estimate was half the price. They scheduled me for the job and returned my vehicle to me in a timely manner. The car also had a complementary detail which was a nice touch. When I am ready for a new car I will be sure to go to Euro Motors.. They are quality ..
02/29/2016
By: Maryann S.
National Transmissions
I recently had my 2004 Honda Accord serviced at National Transmission. They were wonderful. Grant, the technician who serviced my car did a great job. He went over every detail with a fine-toothed comb. They were even kind enough to give me a ride home. When I went to pick up my car, Grant explained all that he did and reviewed the bill with me line by line.I highly recommend National Transmission. Great job!
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03/26/2016
By: Jona Z.
Midas Auto Service Experts
Make an appointment with TJ Friday for Saturday morning. Noise on my driver side front wheel... Dropped car off at 8am. Full inspection, car was ready in a few hours thanks to Dre. Estimated time was perfect and the staff was easy to do business with. Car is driving smooth new boots done. Going back on Monday for struts to be done. Great work guys!
01/19/2015
By: Bonnie C.
National Transmissions
When my vehicle broke down in Norwalk, I took my car to National Transmission. I would recommend this garage to anyone that needed work to be done on their car. They were courteous, knowledgeable and affordable. They saved my car!!!!
06/26/2014
By: Brent J.
Accurate Auto Repair
I love the work that Accurate Auto Repair does. They're honest, reasonable, and respectable guys. I know that when I take my vehicle there I will get it returned with the problem corrected during the first visit.
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09/11/2014
By: Clare J.
Accurate Auto Repair
It is going on 10 years of being a customer at Accurate Auto and needless to say we absolutely love them! They go out of their way to help and have even come in emergency situations. Vince is a great owner!
01/16/2015
By: Jermey K.
Accurate Auto Repair
The staff at Accurate Auto Repair always seems knowledgeable and they always explain their services accurately to me; I appreciate that. Also, my car is always on time when they promised it would be.
09/29/2015
By: Tommy D.
Accurate Auto Repair
If you're looking for an honest, fast and efficient place to get your car fixed Accurate Auto is the place to go. Every time I've brought my car there they've been the best. I highly recommend them.
Tips & Advices
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill. The best way to combat these types of problems is getting a written estimate before work is done so you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage.
Yes. Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop.

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