Sears Outlet Locations & Hours Near North Bergen, NJ -
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By: G G.
Jack's Discount Inc
I bought a full size bed and a full size mattress with Jack's Discount. I had a limited space for the bed and asked if the dimensions were the standard 54" x 74". He guaranteed me that those were the dimensions, since I did not see that information on the box. We agreed on $500 for the bed and the mattress and $50 for set up. Delivery was free after 7pm. Upon arrival with the items, the delivery guys told me that Jack, the store owner did not tell them anything about assembling the bed and after I refused to pay the $50 unless they did what was agreed upon at the store, after 10 minutes of going back and forth on the phone with the store owner, one of them stayed and put the bed together. The driver left with the delivery truck. After the guy assembled the bed, the mattress was 6" smaller than the bed and the bed was clearly a queen size, not a full size. Since I that was not the product I bought plus the mattress didn't match the size, I refused to pay the $50 until he replaced the item with the correct one. The mattress was dirty in one corner plus damaged in another. Since the truck was not there, I gave a tip to the man who set it up since it was not his fault and he was very nice, and informed him that I was going to call Jack in the morning. As I called in the next day and explained what had happened, he was yelling on the phone telling me that I owed him $50 and that the items were at my home and that was no return or exchange on the products. He was uncooperative, rude and aggressive on the phone. I threatened to report him to the BBB and tell on social media what he had done and he said to go ahead then hang up. I called back, asked him to pick up his items, give me my money back but he started yelling again. I started a Small Claims Court Claim to get my money back and want him to remove his defective items out of my place so I can buy one that works properly for my room. An experience that was supposed to be pleasant has become a headache now.

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