Big Y Locations & Hours Near North Andover, MA -
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By: Jen S.
Stop & Shop
The young man that works in the customer service desk in the evening at your North Andover location is a disgrace to your good name! The great customer service & friendly employees are why I choose to shop at Stop & Shop rather than one of the less expensive grocery stores in the area, but this man is going to make a lot of your customers rethink that decision. This young man belittles and talks down to every customer, & employee, that he comes in contact with! If you go up to the customer service desk, he'll first try to ignore you, hoping that you'll go away so he can finish talking to a coworker, or talking on his cellphone. When he's on the phone, or talking to a coworker, he talks about the most raunchy, disgusting, & inappropriate stuff that I can't even believe someone would say, especially in front of other people, & at work! Then, when he does finally acknowledge you, he'll treat you horribly, & say very rude things to the customers, & make you feel like you're making him go out of his way to do even the most simple tasks of his job! When he's not belittling a customer directly, he'll complain about one customer to another customer, or loudly talk to one of his coworkers about someone else! I don't like to complain about people, because I'd hate to think that somebody lost their job because they had a bad day. This young man though, is beyond having a bad day, & he's destroying the good Stop & Shop name that your company has worked very hard to mom achieve. Please, do yourself a favor, and look into this young man, because something needs to be done! If he was working for my company, I know I'd want to know so I could remove him from my store, & take disciplinary actions against him immediately! Thank you for your time, & thank you in advance for taking charge and handling the situation.

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