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3201 12th Ave SE, Norman, OK 73072

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    Priscilla M.
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    09/05/2017

    Honestly, I can see why this is a struggling business, 0 customer service whatsoever. I have just recently moved to these apartments and I should have paid attention to all the reviews previously. This place will really try to strip you off all your money. I had a tour of the location before moving in and they basically put me in an apartment that looked nothing like what they showed me (false advertising). When I complained, they threatened to charge me $200 transfer fee and they increased my rent after because they said the specials period was over (although I signed my lease before the period), but because I had to change rooms for a mistake they made, I paid for it. In addition, they chRge you a full months rent on the first day you move in which is 10 days before the next month. Then as soon as the new month starts on the first you pay another month's rent. How am I paying over $400 for 10 days of living on the premises. The clubhouse staff are very unprofessional, any complaint I had they would be rude and just tell me that it was on the contract, although some things were not clearly stated. Honestly, only move in here if you want to be stressed, charges come from out of nowhere and this apartment seems to have great rates but you really end up paying for a lot more than you bargained for. Also, they promised new furniture during my tour, to my surprise once I move in it's the old ugly furniture (I know it's old because I compared it to my friends apartment). Never recommending or renewing my lease with this apartment complex ever again.

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