City Plumbing Locations & Hours Near Norman, OK -
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By: Mike M.
Innovative Plumbing Designs
I had a custom home built by Home Creations (BIG mistake, but that will be a different review).Less than three years after building this new, $200K+ home, a pipe broke in the slab. Two of my neighbors said that the same thing has also happened to their new homes.So I called the plumbing company (this one). The young lady that answered the phone was very pleasant and friendly. I explained to her that the pipe had broken, probably under the slab and asked her if it was still under warranty. She said she thought it was only a one year warranty. I could understand a faucet breaking within three years but a pipe an underground pipe should last forever. I asked her that due to the nature of the problem if they would stand behind their work and take care of this. She said that she would have someone come by and take a look.A plumber came out later. I showed him photos of the plumbing rough-in that I had taken. You could clearly see where short pieces of rebar had been driven into the ground to apparently to hold the drain pipes in place. The plumber mentioned that the person that did this often used stakes to hold the pipes in place when the ground was wet.The plastic pipe that is suspected of breaking was laid right next to the rebar. So it is very possible that the rebar rubbed the pipe in two.The plumber called the owner and told him what he found. I could hear the owner speaking and he sounded very angry; saying that the home only had a one-year warranty and that they were not going to cover it. It’s disappointing that a company would not stand by their work. But it gets worse.I thanked the plumber for coming by, thinking that this was a free estimate call as I had requested. He left without doing any work. Then he came back knocking on my door a few minutes later and said that the boss had told him to bill me $175 for a service call (note to self – never criticize the work of a plumber – they will get their revenge!). I told the guy that I didn’t have $175 (don’t use checks anymore and had no cash) so he would have to bill me for it.That was on Monday. On Tuesday, the boss filed a notice of lien on my house. He didn’t even bother to send a bill.IS THIS THE KIND OF COMPANY YOU WANT WORKING IN YOUR HOUSE?There are plenty of credible plumbing companies out there. Save yourself some grief!!!
By: Stephanie L.
Dean Smith Quality Plumbing
He makes appointment times, then shows up 1-2 hours after the designated time, without any kind of notification of being late, with lots of excuses. He didn't do the work on our shower correctly and we had to have someone else come in and basically do the whole thing over.
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By: Haley S.
Dean Smith Quality Plumbing
My husband and I were absolutely thrilled with Dean's expertise, professionalism, and knowledge. He did an outstanding job replacing our out of code and 25+ yr old hot water heater with a new top-of-the-line, energy-efficient water heater. We have had some absolutely terrible experiences with so-called "master plumbers" who have lied to us, failed to finish a job, or even give us a solution for various issues. Dean, on the other hand, restored my faith in plumbers! He showed us how he was bringing our new hot water heater plumbing up to code, what the benefits would be of our new product, and how to care for and properly use our new hot water tank. We were super impressed. He was extremely personable, kind, and easy to work with. I would HIGHLY recommend him. I now am confident that I know exactly who to call in the future for additional plumbing needs!
By: ebsooner
Dean Smith Quality Plumbing
I made an appointment 2 weeks out, my husband took the day off and dean never showed up or answered our calls. Very unprofessional and annoying. I
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By: Rarchar T.
Dean Smith Quality Plumbing
Dean Smith fixed a broken line in my master bath on a Sunday afternoon. He was on time and cleaned up after the job. I have recommended him to my neighbors. Would use him again.
By: Chad W.
Dean Smith Quality Plumbing
I'm sure he is a nice guy but I made an appointment with him, took off work... and he didn't call and didn't show up. Called him, he made excuses for a few hours and then never showed up and stopped answering the phone.
By: Kim B.
Bob's Plumbing
Bob's Plumbing is the best. Quick service, reasonable pricing, friendly people. I'll never even consider using anyone else!!
By: jon.steuber.1
Bob's Plumbing
Had a hot water heater go out on me the night before Easter, Walt showed up 30 minutes after I called in Easter day and fixed it in no time. I couldn't have asked for more prompt and professional service.
By: S. S.
Epic Plumbing
This company was great! They came out the same day I called them and fixed my kitchen sink leak. I haven't had any issue with since then and I am thankful that they were available when I needed them.
By: dalegend
D K Plumbing
Clean,reliable, and most importantly affordable
Tips & Advices
  • Are you licensed and registered?
  • Are you insured and bonded?
  • How many years have you been in business?
  • What, if any, professional associations do you belong to?
  • May I have a list of references?
  • Do you offer a written warranty for your work?
  • Will I need a permit for this work?
It is important to have a written warranty for any work or repairs done to the plumbing in your house, especially if it is a major repair. Look for a professional  who is willing to  stand by his or her work.
Before you hire a plumber, contact their past customers if you're able to. These people can be a wealth of information if you ask them the right questions. Pose the following queries to these former patrons when you get the chance:
  • Were you pleased with the work done?
  • Was the project completed on time?
  • Did the plumber give you a written warranty and guarantee his or her work?
  • Were there any unexpected costs that arose?
  • Would you hire this plumber again? If not, why?
A permit provides added assurance that the work is done correctly. Having this in place means an inspector will check the work your contractor or plumber does to ensure he or she did the job correctly. If you plan on putting your house or commercial building on the market, a real estate agent and prospective buyers will want to check any large work you did to make sure it was done properly.
A trustworthy plumber will have both commercial liability insurance as well as be bonded. The insurance and the bond protects the plumber from paying for any damages made to your house out of pocket. Having professionals that carry both of these policies can protect all of you from any mishaps that could occur while they work on your building.

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