1805 Hovey Ave, Normal, IL 61761
- Mon - Sun
Open 24 Hours
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- DetailsEdited: 08/16/2016
I had a pipe burst in my bathroom and firgured I'd get my tub replaced at the same time. Chris did a great job explaining what he would do and how different their service was. I wanted someone I could trust because it's expensive. They had completely a smaller job in my 1/2 bathroom months earlier so I was comfortable with choosing them. Chris said because of the size of the job they couldn't do it until Monday or Tuesday the following week. I told him I was hoping sooner since this was the only tub I had so that ment no bath or shower for a week. I called him the Friday before to confirm we were still on for Monday/Tuesday and to check the cost for the tub. He told me yes we were but he would get back to me later that day with tub cost. I didn't hear from him so I left a voicemail that evening. Monday morning I didn't hear from him, I left another voicemail at 11am. Left 2 additional voicemails over the next 24 hours and NEVER hear back. I think this is rude& unprofessional!
Two thumbs down. If you are thinking of using Redbird, I urge you to reconsider. The owner was rude to us and actually hung up on us on two occasions. We used this company previously and had good experiences. But on a recent call, they were unable to correct the problem, didn’t have our correct phone number, and were more than an hour late to the appointment. When we talked to the owner, he acted arrogant and hung up when we questioned his solution. After that, we called him back and he hung up before we could resolve the situation. I have never been treated like this before by any business.
Found Redbird Plumbing through recommendations on Angie's List.I've used them twice since and couldn't be happier. They've now done our bathroom remodel and replaced our water heater when it quit working on a Saturday morning. I called other local plumbers and some had double the price redbird charged us. My wife is very pleased with their work and that they even wore booties when entering our home - she loved how clean they were and our finished bathroom, and I loved the price and quick, professional work (and hot water, ha).Definitely highly recommend Redbird Plumbing.
I called Redbird Plumbing for a problem with my sump pump. Not only were they prompt on responding they also explained the problem and told me how to check for and prevent future problems. I would and have recommended them to anyone.
I called Redbird to fix a leaky pipe and a bathtub spout that did not fit the new hardware I bought to replace the old hardware after tiling.
Two days before a different local plumber sent someone out who told me he could not fix either problem, yet charged me $85 for the 15 minutes it took to determine he couldn't help.
Redbird sent two plumbers who were knowledgeable and extremely professional. Excellent plumbers. They fixed both issues with ease. My bill was $105, or $25 more than the other plumber charged to do nothing.
After this experience I feel like Redbird's plumbers are more knowledgeable and experienced than others. I felt like it was a fantastic value and I will call them every time I need a plumber in the future.
Beware: This company arrived on time to fix a plumbing issue....however, the problem still exists. They will not return phone calls and did not follow up on the problem AFTER I already paid them. I had to hire another plumbing company to help me...Not a good way to conduct business...
I called Redbird for my dad's house. There was an awful odor seeping from the basement. He had called some other company and they used a scope and spent an hour looking for the proplem with no avail. Redbird not only found the problem, but fixed it within a couple of hours! The smell never has come back and this was over 2 years ago! Here's to the guys that do what other plumbers cant!
This company was recommended to me by a local retailer for installation of a garbage disposer. The owner of the company answered the phone and was quick to schedule a quick appointment that worked around my schedule. The guys on the job came in and talked with me while doing the job. They worked quickly and efficiently. They even fixed an incorrect install of the drain pipe from the previous owner while in there (at no extra charge). I will be using them again for other jobs.
When my toilet started leaking into my basement, Redbird Plumbing was the first to answer my call. I spoke directly to the owner who reassured me this was something they could handle. I could not believe how quickly someone was at my house, as I expected to wait all day. The guys got right to the problem, knew exactly what to do and had the problem addressed and fixed within one hour. Not only was the customer service super, but the price was right too! Rebird plumbing is definitely the only plumber I will ever use again in the future. The guys are swift, polite, and well educated! They even cleaned up after themselves, which is a rarity. You cannot go wrong with Redbird Plumbing!
Redbird Plumbing went above and beyond in their service to us. The plumbers were curteous, clean and great about scheduling our appointment around my schedule. All of their plumbing work looked great when they were finished and they were prompt at completing the work. I am still receiving comments on how great our new bathroom looks! I would highly recommend this company to anyone who is looking for a plumber in the area. They put in an entire bathroom for us and have also installed our water heater, dishwasher and garbage disposal. What great customer service too! Oh, and in my research before we did our bathroom, it was the best price we found!!
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