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01/24/2015
By: maryb57
United States Postal Service
They should have a better way for us to contact ppl, especially after hours. I mailed a package to an address that uses this post office. I forgot to put the lot # on the package...and see no way to do so before it is delivered. Why can't there be a direct email that goes to each post office, say, to a particular person. This person might or might not be able to help with the request. IN my case they could tell others at this particular post office to be on the look out for this particular package and add the correct lot # so that it can be delivered correctly and not cost me more postage to mail it back again...not to mention the delay. I know that I can 'intercept a package' but it doesn't give me an option to have some one add the Lot #...and everything, including 'hold at a post office' cost more money! Why does something so simple, have to be so complicated?!! Can't someone intercept the package before it is due to go out to the address and put the lot # on it?! PLEASE??
07/20/2017
By: Sheila F.
United States Postal Service
I live in Alabama and had mailed a package to my son who lives in Norfolk. There was a problem with the delivery of the package through my fault and not theirs. I called their office and spoke with Dawn Sonnier (I hope the spelling of the last name is correct.) She was very professional and nice. While I could tell that their office was very busy, she took the time to help me with my problem and we were able to get it resolved. I cannot thank her enough!!! Great job!!!
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02/04/2016
By: Lajona W.
United States Postal Service
I must say I was upset with my tags gettin sent back and lost. But Mr. Malone justified it I'm glad.

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