03/27/2017
By: Scott F.
Air Specialty Heating & Air Conditioning
We relocated to Chesapeake, VA last summer and purchased new construction. Ever since we moved in, we have had issues with the HVAC system distributing equal air to all of the bedrooms upstairs. We've had the contractor for the builder come out 3 to 4 times with no results. I set up thermostats and have recorded up to a 7 degree variance between our bedroom and our sons bedrooms. The last technician they sent out told me that was to be expected. We had planned to take this information to the builder in hopes of having the contractor make it right. The problem was never resolved by the contractor.Luckily I met Andy with Air Specialty, and told him what we had been going through. He told me on the spot that he had no doubt he could fix the problem. Andy came out and was able to trouble shoot a couple of things, and resolve the issue. Furthermore, Andy didn’t try to sell me something that was not needed in our home. My boys are no longer freezing in their bedroom in the morning, and I would definitely recommend Air Specialty to anyone with a HVAC problem. Very trustworthy company, and that can sometimes be hard to come by!!!
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10/29/2015
By: Susan B.
Air Specialty Heating & Air Conditioning
Shortly after purchasing our home in VA Beach, we immediately noticed that our HVAC system was not working properly. Our house was really cold in the winter and hot in the summer. Something had to be done. I have dealt with 2 different companies before meeting with AirSpecialty. One company said they fixed the broken ductwork and the 2nd company said there was nothing wrong. After 10 months of living with an astronomically high electric bill, my general contractor referred me to Air Specialty. They came out and did a thorough inspection of my crawlspace and attic. As I had suspected, our ductwork / return was a disaster. We were losing 40% of our air into the crawlspace. Now, my house heats and cools down within minutes and I'm looking forward to getting my next electric bill. If you work with Air Specialty, you are working with honest people who truly care about your home and comfort and do what they say they're going to do. Not only do they do a thorough and quality job, but they offer great customer service!! Don't suffer for long like I did. Call them!!!
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10/18/2015
By: Jessica S.
Air Specialty Heating & Air Conditioning
I have had way too many problems with my three HVAC systems in the few years I’ve owned my home. It wasn’t until I started working with Mr. Andy Sutter at Air Specialty that things improved. I initially worked with a company that made considerable installation errors and then closed their doors. Air Specialty honored promises that the prior company had broken. They have come out at a moment’s notice to fix things that have come up and even taken care of the cost of service calls for me. Of the four companies in the area I have worked with, Air Specialty is clearly the most knowledgeable. The technicians have always been beyond polite and taken the time to truly explain the faults in my system, as well as how they corrected the problems. I would recommend Air Specialty to everyone who wants a trustworthy service without the exorbitant costs that other companies charge.
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02/19/2016
By: Linda F.
Air Specialty Heating & Air Conditioning
We were impressed by the professional and courteous staff at all stages of the project - the initial assessment and equipment recommendations (Andy), the installation (Anthony and Derrick), and the QA (Johnny and Scott). The cheery office staff (Cathy and Samantha) coordinated the comings and goings of these men as well as the supporting electricians, brick layers, and city inspectors. While there were a few hiccups along the way they were quickly identified and resolved to our satisfaction. The new digital/wi-fi/ thermostats controlled locally or remotely via IPAD/IPhone have added a welcome improvement to our ability to control our environs. We look forward to future interactions with Air Specialty technicians as they provide routine service to our system.
06/09/2016
By: Maggie H.
Air Specialty Heating & Air Conditioning
I needed a second opinion on the condition of my HVAC unit after I experienced some AC issues. ASC treated my problem like it was their problem and fit me into their schedule immediately. Dan completed the inspection and let me know what did or did not need to be replaced in plain English! I had lots of questions and he took the time to answer all of them thoroughly. Dan made it clear that ASC is in the business of taking care of the customer first and would not be recommending the replacement of any parts that were in working condition regardless of their age. ASC will definitely first on my list to call should I experience any further HVAC issues in the future!
02/07/2016
By: Kevin P.
Air Specialty Heating & Air Conditioning
We were selling our house and after the home inspection we found that we needed some work done on our HVAC system. I spoke with Andy Sutter and he was very knowledgeable, professional and helpful. I was impressed with how quickly he was able to come out and look at the system and give me a quote. A few days later he was out with a technician and performed all the work needed and even fixed a few minor things outside his scope of work just because he noticed it needed to be done. The level of customer service exceeded my expectations. Everyone I interacted with at Air Specialty was very friendly. I was 100% satisfied and will continue to recommend them to others.
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02/23/2016
By: Justin M.
Air Specialty Heating & Air Conditioning
On June 11th the people from Air Specialty Corp replaced my 2.5 ton heat pump system. We had been renting out the home for several years and the system that was here was 12 years old. Andy the sales person came out and explained in detail how the new system would save us money because of the efficiently. I’m VERY happy to report that he was correct. We have seen our power bills drop by 25%! The install crew lead by Anthony was very professional. They put down tarps and plastic on the stairs. I told all my neighbors and recommend Air Specialty Corp all the time. Bravo Zulu! J. McCarthy
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10/09/2015
By: Drake R.
Air Specialty Heating & Air Conditioning
The entire team at Air Specialty go above and beyond for everyone. To them you can tell that it's not just a sale, but everything they do is truly done as if it were something for a family member not just "another paying customer." In today's it's hard to find companies who treat people as people and not just a number, but Air Specialty makes sure never makes anyone feel like a number. please do not purchase anything from another HVAC company without at least giving these wonderful people a chance at winning your business, you will not be dissapointed!
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11/13/2015
By: David A.
Air Specialty Heating & Air Conditioning
Andy and Air Specialty did an outstanding job for me and my family. They were professional, prompt, and thorough. I had a room that was unusually warm and they diagnosed the issue, designed a solution, and solved the problem. They went above and beyond the call of duty. My room is no longer too warm and their solution increased air flow to other rooms as well, BONUS! I can't recommend them highly enough. They are head and shoulders above anyone else in the area.
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04/14/2016
By: Michael W.
Air Specialty Heating & Air Conditioning
great install folks. Professional. Clean. Courteous. Cathy, as well as Andy Sutter were big helps as well. They laid down plastic covering on my hard wood floors as well as my carpets. Didn't take any breaks. Hard working crew. Samantha in the office was a big help with a maintenance agreement I purchased separately. It too is a great product that gives me a piece of mind.
Tips & Advices
You can keep your air conditioner running efficiently with some preventative care measures. Shut off the power to your AC before cleaning it or performing any of these tasks:  clean your filter at least twice a year; remove leaves and twigs from cages; clean the fins with a garden hose or special spray, then use a butter knife to straighten any that are crooked; keep your yard clean so the fins won't get blocked; cover the unit up for winter; and make sure it's level or you run the risk of damaging the inner workings of the unit.
To clean your air conditioner drain, first shut off the power to your unit at both the thermostat and the breaker. Then remove the drain pan. If the pan is full of water, soak up the liquid with a few towels or rags or use a wet vacuum. You can use a solution of water and distilled vinegar, or substitute peroxide for the vinegar, to clean out the drain pipe. Let the pipe sit for a while in the solution and then put all the parts back in place. Once you start using your air conditioner on a regular basis, check it periodically to ensure condensation isn't building up.
If you happen to live in a hot and humid area of the country, drainage problems can occur with your unit since moisture can trap itself inside the system. Routine maintenance can cut down on drainage issues by cleaning out any mold or algae from blocking the drain. If you notice moldy smells whenever you turn the thermostat down, check on your system.
If you notice your system is acting inconsistently, the sensor is most likely out of place. Turn off the unit and reach behind its control panel while carefully bending the sensor back into place near the evaporative coil.
Find out where the noises are coming from. A banging or clanking sound could be due to a loose part. If you hear a hissing sound, it's most likely because of a refrigerant leak and you should contact an HVAC technician as soon as possible.

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