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For being a Hard Rock Cafe, the good was comparable to a Friday with triple the price in a very small building. The waitress could not even be bothered to give us our food on time, which was either burnt or cold.
I don't know why I never learn? I guess I am a gluten for punishment. It was convenient to go to this Chili's because we had just dropped our dogs off at Petco for grooming. Although I was served my beverage right away, my husband had to wait for over a 1/2 hour at which point our waitress couldn't remember if he ordered a regular coke or diet. When our dinners finally came out after about an hour, she served him with the wrong dinner. So not only did I have to listen to my husband complain, when we paid our bill a few days later I look at my online banking and see that they overcharged my bank account!!!!!!! There could have been no mistaking the amount we wrote down, but I was assured by the store manager Orlando, when I called that our waitress was not trying to steal from us! Which I never once mentioned when I called that she was! Not sure how stupid the manager thought I was?He answered the phone when I called back, (after he had time to check the cash-out of that night) but when I asked for the manager he told me he was on another line, when I said who I was he put me on hold to only come back with the same voice and talk to me!!!! Very disappointed in Niagara Falls, NY
Have been here twice now, the prices are marked up ridiculously high and the service is horribly slow. Don't waste your life in this horrible restaurant.
the jet has good food and good people. pilot and plane themed restaurant is a nice inexpensive family restaurant.