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By: Gary H.
Sears Appliance Repair
I arranged for a service call for my Craftsman riding lawnmower to repair a snapped "blade engagement cable". The Technician, Dan, was prompt, friendly, actually saved me some money on the initial quote since the entire wasn't unusable. He then did a diagnostic review of the motor and the entire unit and went over a few tips with me. Overall, this was a great service call and I am very happy with Dan's work, his demeanor, and Sear's in general.
Tips & Advices
Aftermarket replacement parts can be perfectly safe and reliable, but be sure to do your research. If replacing a more integral piece, such as washing machine’s water pump or a thermostat for a busted water heater, it might be best to purchase new.
Replacement parts generally come with warranties extending anywhere from 30 days to five years, depending on the original price, the nature of the fix and the age of the part itself.
If you’re seeking new parts repair companies will generally mark up their prices slightly--particularly at a major national retailer. However, used parts are typically discounted.
Cheaper used appliance parts can be found online or at many local, independently owned retailers, along with ecommerce sites such as eBay. Major retailers, however, generally limit their selection to unused, full-priced options.
Second-hand appliance parts are generally anywhere between 50-75% cheaper than new ones, but warranties might not extend as long and the parts may be less reliable or come with a shorter lifespan. Be sure to research the source of any second-hand parts to ensure the dealer is reputable and the part itself reliable.

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