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06/01/2013
By: saadva
Good Guys Automotive & Transmissions
After 4 lovely days in Niagara Falls on both sides of the border, our van suddenly would not shift past the third gear. We drove on 35 MPH back to the hotel in Niagara Falls from Toronto. We really did not want to have to do that all the way back to VA. Checked online and saw the reviews for Good Guys so I called early Saturday morning hoping they open. The answer machine already gave me comfort since they had a phone number for stranded out-of-towners!!! Wow - can't tell you how great that was. Roy, the owner answered the phone. Told me to take it to the shop and TJ will take care of me. Once you get there, you can clearly see that the whole group really cares about their work and prioritize stranded out of towners so that they can get home. Roy arrived a little later and got started working on out van himself. Need more comfort? What is more comforting than the guy who has 20 years experience and is working on the weekend tell you that he WILL NOT LEAVE until the car is fixed? Those guys are God sent. They are not just good - they are great technically, great manners and great prices. You would think that they might jack up the price since you are stuck on a weekend 7 hour- drive from home. Not those guys. Sitting there for 4 hours, I saw them treat everybody this way. A dude came in late but just because he was from out of town, they took his car in and got it fixed by the time I was leaving. If I had to detail every good thing they did the review would be just too long. Bottom line - if you need a mechanic go there. Niagara Falls people- you are lucky! Thank you Roy, TJ and Andrea. I wish all mechanics were like this.P.S. They open on Sat till 4 PM and will stay later for you if they had to. Roy told me that he will charge a small fee and come down at off hours for out of towners if he thinks something can be fixed without needing parts (since auto parts stores will be closed).
08/14/2012
By: david.cavalieri.14
Good Guys Automotive & Transmissions
My family and I were visiting Niagara Falls for the first time on vacation. After we checked out of our hotel on a Sunday morning we saw that we had a flat tire due to a nail. I replaced it with the little spare and left in-search-of a mechanic. The shop suggested to me by AAA had a two hour back log. I found Good Guy's with my smart phone. Called them and they gave me directions. They were 8miles closer than the shop AAA suggested. The owner/proprietor took care of me. His son happened to be there, too. I chatted them up. They were very personable, friendly, polite yet professional and effective. My wife and daughter had a Subway sandwich across the street while I stood around talking and the owner fixed my flat. He really knew his stuff, too. After checking the spec's of my tire and car on the inner panel of my door, he knew that my make and model was the last one of that year which did not have a tire pressure sensor on-board. He fixed the flat (gave me the nail for our scrapbook), pressurized the tire all for under $20 and twenty minutes. I joined my girls for lunch before they were done eating their sandwiches! These guys really live up to their name.
07/09/2012
By: sabrinaelizabethruby
Good Guys Automotive & Transmissions
My family and I had just left Canada when my van started to act up! My 6 month old, 3 year old and 5 year old were stranded outside of Good Guys and with temperatures high all I found myself doing is crying! Not only was it a holiday weekend and everything was closed but I knew it was going to cost me an arm and a leg to fix my car to be able to drive home to PA, also I was expecting to have to find a hotel to stay for the night. I went into the garage where I saw a man who has waist deep in a different van. I asked if he could please look at my van and he immediately stopped what he was doing, opened the sitting area for me and my family, and looked at my van. He was able to find the problem, repair it and send me on my way in a matter of 10-15mins! Not only that but it also was the cheapest repair job I ever had to pay for! To me and my family he was a LIFE SAVER! I have no idea what we would have done if he wasn’t there! The place is in a small town and the outside of it doesn’t do it justice! You can tell he loved what he does and if I ever needed repair again around there, they would get my business 110%!
12/15/2015
By: Abe T.
Good Guys Automotive & Transmissions
I am happy I went here. I called several places and they seemed to want to jump quick on my problem. I spoke to the manager at Goodguys. He told me that they would like to bring my car in and take the time to look at it and find out whats going on and figure out my best possible way to tackle the repair. Well I'm glad they did because another place told me something that would of cost me a fair amount of money to fix and that was not the problem. The manager called me to come look at my car and showed me that the cylinder head was leaking coolant into the motor. I would have to replace motor with a good used one or a rebuilt. He explained why . I completely understood . I am glad they took the time to check it out. The $80 I spent with Goodguys. Saved me over $700 from what the other guy told me. And than I still would of had to buy a motor. My car was not worth that. Thanks Goodguys I'm a customer for Life.
10/10/2008
By: goodwrench
Good Guys Automotive & Transmissions
I took my car to 3 different transmission shops which i will not say there names. I had my check engine light on for a shift selonid code. each of the three shops I went to told me my transmission had to come out and be rebuilt I kind of didn't want to believe it and I'm glad I didn't because my car only had 42,000 mi. on it. I called roy at Goodguys and he said it was probally an electrical problem. Roy spent 1 an 1/2 hours on my car with a tool he called a low amps probe and found that my shift selonid was not operating because of an electrical connection in my wiring harness. my repair was less than $200.00 and I saved over $1400.00 by getting my transmission rebuilt which roy said that the problem would still be there. I have to appreciate the honesty he could have easily charged me more but didn't you have a customer forever and again thank you.
10/18/2012
By: courtney.bisher
Good Guys Automotive & Transmissions
this summer, my children and i were visiting my brother in niagara falls and we live 50 miles away, when all of the sudden, my car started overheating. with having 3 young children in the car, i was not sure what i should do. i called a few other shops and found good guys to be the friendliest and respectful. roy the manager found that my car had a bad radiator. so while he was replacing it while i was waited, i called a few other repair shops to see if the price he was giving me was high, because being a woman i feel like they may take advantage of me. i found his price to be very competitive and actually less than most of the places i called. thank you good guys, if i am ever in the area again, i will use you again.
11/23/2014
By: Jiant2520 ..
Good Guys Automotive & Transmissions
First of all I respect how much they try to save you money anyway they can and on top of that provide fast service to save you even more. Their work is great quality because I've come to them plenty of times now and never any problems or something they can't figure out to resolve. They recently worked on my BMW and replaced a starter. Not only did they save me money with the starter, they drove to Clarence for the gaskets so they could get my car done asap. We brought the car to them at 2pm and they had it ready by 5pm. And it would've been sooner if I got back to them right away..The BMW starter that had to be replaced I read is intricate and tedious. They really know what they're doing at Good Guys!
08/30/2013
By: sam_k_chicago
Good Guys Automotive & Transmissions
From Chicago and got stuck in Niagara falls on a Sunday. Went to their shop first thing in morning. These guys are awesome. They left what they were doing and starting working on my car right away. Roy debugged the problem and showed me what was wrong and ordered the necessary parts. Since it was going to take a while, they even gave me a ride back to my hotel. They also picked me up when the car was finished. You would think that they take benefit of the situation and charge more, but not these guys.... If anyone is stranded, just give them a call. If you live close by, even in Buffalo, you should give them a try. Very friendly, professional, and honest.
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09/07/2016
By: Savanna T.
Audio One
I showed up today without an appointment. My car starter was not working. I was seen and my starter was fixed within 20 minutes! The service was outstanding! I am a returning customer of about five years and never have had a complaint! I've had a radio installed.. beats installed and car starter installed on multiple vehicles. There is no where else I would trust my vehicles. The owner is great and truly cares about his customers. I recommend this business %110!!!Savanna T.
01/24/2015
By: Moe R.
Mike & Mo's Auto Repair
THIS LADY CRAZY THE TOW TRUCK DID NOT EVEN DROP HER CAR OFF YET AND SHE WAS CALLING TO SEE IF IT WAS DONE WHEN I TOLD HER I WAS ALREADY BUSY I WOLD NOT BE ABLE TO START WORKING ON IT TO THE NEXT WEEK AS I WAS DOING THE JOB FOR BASICALLY FREE AS A FAVOR TO ANOTHER SHOP THAT SHE BOUGHT THE CAR FROM NEXT TIME COME WITH MONEY AND STOP CALLING 100 TIMES A DAY I DONT HAVE TIME FOR THAT IF YOU NEED SOMEONE TO TALK TO CALL A DATING SERVICE
Tips & Advices
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill. The best way to combat these types of problems is getting a written estimate before work is done so you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage.
Yes. Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop.

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