I've been to Masusu Kinks three times now. I recently stopped going to them because the prices are just crazy, I'm tired of getting an attitude from Nicole everytime I go, and I found another African shop that does a better job. Although the finished product (at Masusu Kinks) is nice, I found that often the braids weren't very tight and being that I have ridiculously soft hair, the braid would often just slip out not too long after I got them done. I initially went to Masusu Kinks because I heard that they ran a very professional African hair braiding salon (you don't find that often). Hah, yeah right. Nicole was on the phone while she was braiding my hair and talking softly and saying "what was your dream about." I mean really though, because you're not near my ear whispering. I was so done at that point. Even though she's done my hair several times, she's still rude every time. I understand being irritated and it being early, but my goodness, people are paying a lot of money for this service and our money is what's keeping the business going, so it won't hurt to smile and say hello and actually mean it; her attitude just sucks. Also, it seems like anybody who can somewhat braid can work their. Sigh, now I go to Fatou's. They are not professional at all, but one thing they can do is braid. They are very nice, they say thank you, they put on movies. They do take frequent breaks, but at least they offer to order you food when they do (you have to pay of course). Oh and there's bugs, but you can look past that. At Masusu Kinks I paid 294 for large 24inch box braids (which I'm not complaining that is a lot of work), but I paid 220 for the samething and better quality at Fatou's (save money). All and all, Ms. Kinks is great with understanding what type of style you want, but she's not very good with people from what I've seen. Her shops are pretty nice for the most part, but definitely not professional, her prices are outrages sometimes for mediocre work. I would rather pay less, sit in a dirty salon that is employed by nice people who do an exceptional job, than more more, sit in a nice trendy salon with a rude unappreciative owner, and stylists that do okay work.
As far as I'm concerned, every time that I have visited Lorraine's Spa Salon, my customer service and appointments have been the best I've ever received. I've received every treatment that they have available, and I haven't a single complaint. All of the technicians are very well trained and friendly. I've never been burnt or scarred with any of my waxing, and I've never been unhappy with any of my hair treatments. And to read the comments provided by various people on this site, it's come to my attention that people just need to realize that everyone might have a bad day, and to get over themselves. You went there for one service. Stop bashing the whole business. I'd recommend ANYONE and EVERYONE to come here for a wonderful experience.