I've made 3 purchases from Rooms for Less since December 2014. I paid cash for one purchase and used the 90 days same as cash for two purchases. Everything was PERFECT until my last purchase (finance) last month. I ordered several items, including a poster board bed for my son. When it was installed by Rooms for Less, the delivery guys told me during installation that the footboard was damaged. NO PROBLEM, they assured me that it was reordered and they will swap it out (they put the bed up with the damaged foot board). It's been a month and I've not heard anything from them. I called them twice and am still waiting for some explanation. Jack (one of the owners) even had the audacity to ask me today (when I called) if the footboard was broken at delivery.. REALLY!! Now, all of a sudden, I'm being questioned.. Anyway, I am STILL waiting for an answer and my first installment payment was deducted TODAY. So, I LOVE the prices, flexible payment terms, and USUALLY the customer service but I can't with good conscious give them 5 stars..... The delivery guys are always GREAT and I don't blame them. However, having to call repeatedly and NEVER receiving a return phone call is RIDICULOUS!! As of today, I am still waiting for an answer on when my footboard will be ordered!!
10/14/2014Juliana's Furniture Galleries Inc
Juliana's Furniture Galleries began as the result of turning a personal tragedy into an opportunity. Walter and Helga Loesche's home burned to the ground just when the home was completed with beautiful and unusual furniture. With the daunting task of rebuilding and refurnishing, they looked in the local area and saw the need for a store with quality furniture. Thus-Juliana's Furniture Galleries-with 20,000 sq. ft. of showroom, was started.In 1996, their daughter, Marilyn Petry, joined the business, adding her flair for design. In 2012, Walter passed away and Marilyn's son, Christopher joined the team. He had just finished his duty in the US Marines and having grown up in the business, decided to continue the family tradition.This year, Juliana's Furniture Galleries has undergone a huge new transformation and has given the showroom a fabulous designer look and added many new lines to the quality manufacturer's that they have carried for the last 27 years.Come visit us in our beautiful new showroom and find quality, comfort and style to add to your beautiful home.
05/15/2017Juliana's Furniture Galleries Inc
The staff were very knowledgable about every piece they had in their gallery, including all options that were available for each piece. They were beyond helpful in answering any and all of my questions concerning shipping/delivery estimates, fabric options (couches, sofas, Ottomans, chairs), finish options (bedroom sets, chairs, entertainment centers, tables), and even the level of comfort each furniture item offered for people with different cushion needs. As if that weren't enough, they offered fabric and wood finish checkouts to compare to colors at home to see in different lighting. If you're looking for high quality products, customizations, limitless options, and professionals that obviously love what they do, this is the place to go!