long time customer. I had several issues with my truck when I first got it. Then yes, one day I just broke down, didn't understand why. what was I doing wrong. had to be the truck, not something I was doing, right? !! Wrong, people. I'm not too good to admit when I make a mistake. The one guy answering the breakdown line told me a secret about my dpf that has completely changed the way my truck runs on a day to day basis. I use to sit in my truck idle for hours waiting for the time to drop or pick up my load, listening to tunes or napping in the cab. But this guy explained how when you sit idle like that in these newer model trucks, the DPF filter does not get hot enough to work properly. He explained it in detail why and it all started to make sense to me what I was doing wrong. After heading his advice for some time now and turning off my engine if I know I m going to sit longer than a few minutes, I haven't had one flipping issue with my truck. It is crazy the technology is suppose to be better but DPF can cause more harm than good if you like to chill in your truck like me. so I have to say, you think you know it all but u never do.
This was my first experience with the breakdown team and probably the quickest fix, so got a good thing there. They made the arrangements and understood what was needed to keep me going. The first shop we were going to hit up had ridiculous pricing and wait time so they worked with me to get me in Gulfport. People think because I'm young I don't know what I'm doing, especially the mechanics, they learn better, I been around diesel trucks since I was a teenager I'm 36 now and I'm makin more money than half the old timers. I told them exactly what was causing my computer to throw fault code I know this truck by now it has become a part of me. Bought this truck in 2013-been with American Truck Showrooms 3 years now --2 more to go before this thing is mine. between me and the 50 50 every part of this beast that has needed servicing has been worked out. deferred payments when in the shop and half off on the repair bills helps. Running clean now, Gulfport shop is on point
They were ready for me when I arrived in town, I let them know I was off the plane and they sent their guy to give me a lift to the dealership. Real nice building and set up. I got to drive my truck right when I got there, I was greeted by the lady who got me approved originally. She brought me the keys and said, you ready? you are going to like it. During the test drive the sales associate guy showed me around the dash and helped me familiarize myself, also getting used to a 10 speed. So attention to the sale really made this a special buy and getting such a great product at low cost, it is not often I am happy to leave a review but it was a great experience and if I knew it was so easy I would have done it a long time ago.
The manger had my parts drop shipped to the repair shop in Texas, actually saved money on parts and saved me time. The shop said they could order the part but it would take up to 3 week to get it. With it being this close to Christmas, I can't be down 3 weeks. ATS in Georgia had the part in-stock, overnight-ed the part, got me back on the road faster. I am completely satisfied with the breakdown service and also thankful they have the people there to work with you when you get into a situation like this. I didn't think it would have gone this way, but very happy it did to say the least. That being said, don't want any more engine trouble this season! lol.