1431 York Ave, New York, NY 10021
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OK, So we're new to this area so we took our family dog here to get a groom for the 1st time. He's a 6 year old Lhasa Apso, to give a good idea of his size and style one would expect from a groom. He came back from the groom with hair that was completely uneven, a horrible razor burn cut under his chin and his face and ears were not groomed at all.
OK, had the Manager (the weirdo creep other mention here) been congenial, heard our complaints & refunded us the $80 (an outrageous price for this groom), I'd have written a review that reflected good business management. However, the fact is the "manager" was rude and uncooperative. The groomer, poor girl, is just not a good groomer and blamed our dog's "hair" on why it took her so long to groom him. She told us he was biting her which is either a lie or she was handling him roughly which is possible because he kept backing away from her when we went in to show them the issues and get a refund. We've never had ANY groomer ever complain about this dog, in fact, the opposite, the last groomer from upstate NY wanted to adopt him.
The groom was incomplete, our dog has a gaping weeping cut from razor burn, the hair that was cut is a total chop job and most importantly, the manager is a complete creepy JERK. Oh I should also mention what a DUMPY HOLE the place is.
I shudder to think how our dog was treated behind that sheet that says (groomer area) in the back.
I love this place, the owner is very knowledgeable, he tries to help as much as he can. Loves pets, gives discounts when possible, owner is such a sweet heart. Previous review is just hatten and its sad that they write such review with out carring of someones reputation. I recommend this place to all my friends, and they also love the owner, and think he is a very carring person. Five stars
In addition to overpriced supplies, even by UES standards, the owners give out incorrect and sometimes dangerous advice. If you love your pets, DO NOT SHOP HERE.
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