Dr. Leslie L Gruss, MD
Physicians & Surgeons, Obstetrics And Gynecology
568 Broadway, New York, NY 10012
- Mon - Fri
9:00 am - 5:00 pm
Fax: (212) 966-8820
General InfoDr. Leslie Gruss is a founding partner of Downtown Women OB/GYN and has been practicing gynecology here since 1990. She specializes in the management of abnormal pap smears, testing for the human papilloma virus (HPV), and performs many of the practiceÃƒÂ¢Ã¢â€šÂ¬Ã¢â€žÂ¢s colposcopies and Loop Electrosurgical Excision Procedures (LEEP). She is also interested in the non-surgical management of fibroid tumors and uterine bleeding. Dr. Gruss received her BA from the University of Pennsylvania in 1979 and her MD from the Medical College of Pennsylvania in 1983. She completed her OB/GYN residency at Albert Einstein College of Medicine/Montefiore Medical Center in 1987 and was Board Certified by the American Board of Obstetrics and Gynecology in 1989.
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This was the worst place ever. Rude staff - unprofessional setting - all around worst experience of my life. All they care about is money. Find another doctor!!!
Going to this clinic for my prenatal was by far the biggest mistake I've ever made in my life. Not only does it take forever to get an appointment, you have to wait for at least half an hour to be seen and deal with the crappy attitude of the front desk staff, some of whose boyfriends visit during office hours. The doctors are brisk, abrupt and not particularly good at what they do. You are in and out and they get paid-- that's what matters. They are like machines, robots; and one of the nurses can be unspeakably rude, especially if your bloodwork is holding her up at the end of the day. If you're looking for personal, individualized, quality treatment DO NOT GO here.
My insurance nightmare is another reason why I don't recommend this clinic. Initially I was told they do not accept my insurance; I left the clinic planning to find an in-network provider. The same day, they called me back and told me they would love to have me as a patient. A woman from the billing department sat down with me and explained that since I had an excellent plan, I would only have to pay a deductible of $100; my provider (United Health Care) would cover 80% of the bill and the clinic would write off the rest. I made sure that she understood that I could not pay out of pocket for expenses and she kept assuring me that there would be no need to. Several months
into pregnancy, I was hit by lab bills totaling hundreds of dollars in addition to costs my insurance didn't cover; the woman did not explain that there would be a discrepancy between the amount allowed by my provider and the amount of the bill, and that the 80% referred to the former rather than the latter. She did not explain that lab costs were not included. In addition, I had to be transferred to a high-risk specialist because of a positive fetal fibronectin test in my seventh month. Hence a different billing code was used than what was expected. Botttom line, it is three months after my delivery and I received a bill from their office for $4,000 which they claim I am responsible for. I will have to work with a medical billing advocate to fight this, if necessary. The staff in the billing department have avoided my calls and the woman who lured me into the clinic looked ashamed when I went to see her in person, but the semi-threatening letters still arrive in my mail.
In one word: Avoid like the plague. Do not be seduced, like I was, by the name or the Soho location. These people (doctors, nurses and billing department staff) do not care about you. Dealing with them has detracted from the joy of having twins and added unnecessary layers of stress to my life.
I was a patient of Dr. Buxbaum's for a couple years. DW was recommended to me as a place where women's health is a priority, and the doctors are all female. Dr. Buxbaum attended my alma matter, which was a plus--or so I thought. Each time I met with Dr. Buxbaum--for routine check-ups--she was rushed, distracted, and generally just made me feel like she was doing me a favor by even seeing me. She didn't seem particularly interested in me or my health. Gynocological exams were physically rough, without any explanations. I kept thinking it must be 1955. But my biggest complaint was the way Dr. Buxbaum handled my request to discuss birth control options. When I told her I had had bad experiences on the pill (skin problems, weight gain, mood swings) and would like to try a diaphragm, which I had had good experiences with in the past, she was dismissive and condescending, and kept trying to push upon me the sample birth control pills she had on hand. I had to stand my ground just so that she would fit me for a diaphram. To make a long story short, she fitted me incorrectly (my pharmacist said she could tell just by looking at me--in a winter coat, no less--that the size diaphragm Dr. Buxbaum prescribed was wrong), which ended up leaving me on vacation with my husband with an ill-fitting diaphragm, and myself in tears. Dr. Buxbaum, whatever her qualifications, is missing the most important qualifications: SHE DOES NOT LISTEN, AND SHE DOES NOT SEEM TO CARE.
I did not use this doctor in particular at the practice. The practice is the worst I've ever experienced. The staff is incredibly rude and unhelpful. Information I was provided over the phone was always either inaccurate or incomplete. When I asked questions of my doctor I was told that the information was ""in my handout."" When I looked at the handout the information I sought was not there. They overbook so it is incredibly difficult to get appointments and the appointment you have never starts on time. I would not recommend Downtown Women OBGYN to anyone.
The staff people here are very unhelpful. I needed some tests, and the nurse on the phone, Susan, told me that they were urine tests, so I could just come in. I thought that wasn't right but she assured me. So I left work early and went there; I waited for an hour. They finailly came out (after I'd heard them discuss me about 3 times) to tell me I needed to make an appointment, because 3 of the tests I needed to see my actual doctor for. No one apologized for the mistake or making me wait an hour.
Then today I called to make the appointment, although I actually want to switch doctors but want to get all this over with, and after 12 minutes on hold, they sent me to voicemail.
The doctor is fine, though she gave me a referral to a place that didn't take my insurance, but their staff and organization is horrible. If you go once a year it's fine but if you are pregnant, or trying to get pregnant you will just stress yourself out more.
I called on a weekend because I had a yeast infection and needed a prescription for diflucan (I'm allergic to topical meds) before I went away for a week. The nurse, Stephanie, said, ""We don't prescribe yeast infection medications on weekends."" I explained that: (1)I wouldn't be able to visit the office on Monday, as I was about to go away on business for a week (2) that I'm a frequent sufferer of yeast infections, as my chart would report, and thus know how to recognize them (3) that I'm allergic to topical meds, as reported in my chart. She continued to refuse. In the end, my infection became much worse, and much harder to treat, before I could receive a prescription from my GP. I left the practice.
I was a patient there for 2 years. I had countless issues with the birth control they prescribed (less what was right for me and more what their medical rep was hawking most recently) and was misdiagnosed with an infection. Hard to get a last minute appointment, they never call you back and the doctors work too quickly to treat you correctly. An absolutely awful experience.
Dr. Shih was the best doctor I have ever had! She did not seem rushed, which is very rare. She asked if I had any questions more than once. She came into the room with knowledge of my prior medical history. The front staff can be busy, but they are always courteous and willing to help. One problem: I once saw another doctor once who was very ""preachy"" which is not what you want when you go to a doctor. I felt like a child being scolded.
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