Best 30 American Restaurants in New Braunfels, Texas with Reviews -

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By: tableking
Union Station Diner
Rude & Unprofessional Manager-Owner of UnionStreetStationRestaurant (USSR)is KindaGivingBad (KGB) Examples to her Serving Staff as the USSR’s Rudest KGB Official !!!!!!!!!!We are local residents who eat out often and have patronized the USSR on several occasions. Although happy overall with the USSR in the past, considering the food, portions, service and prices to be OK, we now understand why bad service reviews exist and WE WILL NEVER GO BACK to the USSR ever again. Bad management truly runs downhill.Today, a woman (we will call Svetlana) rudely and silently interrupted our visit to buss our table of remaining items, namely coffee spoons and napkins. Having only recently finished eating, I knew another cup of coffee was probably going to be out of the question. {Ha! Ha!}. Moments later she returned, straighten-up the table, washed it, but said nothing. Her behavior screamed “Get out of here NOW”. So, I asked her if she wanted us to go. Her reply, “YES”, with attitude, “I have other customers…” We knew clients were waiting but saw 4-5 open tables. So, we believed we had some moments to finish our few remaining sips of coffee without delaying waiting patrons. As considerate people, we would want others to also consider our waiting. Stunned by her first rude interaction and now ready to leave, we were yet the Lucky recipients of 2nd slap in the face by her next rude KGB visit to our table.We would NOT have been offended had she first just politely voiced her need. Her rude attitude and behavior toward us was however extremely offensive. If this rude customer service given us, is representative of her overall customer service attitude as manager and possibly owner all negative on-line reviews for the USSR are perfectly explained. It all runs downhill, doesn’t it. Also, Svetlana’s ill-treatment of us seems to suggest that she may NOT understand, or care about “The 5/50 Rule of Customer Service”, Happy customers will tell 5 people, Unhappy customers will tell at least 50 (usually 150 are affected). Maybe she is ok with one-time customers, with a location so close to tourist locations. At the register, I stated politely that I did not feel she had treated us appropriately. Her reply, “I’ve been running this restaurant for seventeen years and don’t need you to tell me how to run my business.” REALLY?!!! Amazing!!!Apparently, Svetlana does not value our business, ok, she will have it no more. You’ll have to determine whether she deserves yours. It is in our humble opinion that you will be treated far better if you stay in the USA and away from the USSR. ( Sorry, to other Svetlana’s of the world).
By: joepht
Two Tarts Bakery
Biting into an oatmeal butterscotch cookie for the first time from 2 tarts was rather magical. It was as if my taste buds were like individual fireworks that exploded in my mouth in tandem as I indulged in my first bite. I would highly recommend this establishment to any tourist or local in the area to become awe struck by this 2tarts bakery. I really didn't mind investing my money in a family tradition, totally worth the price. Lastly, the music was a quite nostalgic too. MT
By: Angela S.
Gristmil River Restaurant & Bar
Love this place. Live music outside most weekends. Friendly staff. The ribs are fantastic and all the desserts are great! Maybe a bit of a wait some nights but go, grab a cold beer or iced tea, and enjoy the outside patio and music. No reason to rush.
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By: Chuck H.
Union Station Diner
The Union Street Diner (its real name!) has recently had a change of owners. We've enjoyed getting to know them! So older remarks about the "unfriendly owners" aren't true any longer!
By: ce3973
Clear Springs Restaurant
Everything fried! Shrimp, catfish, fries, hushpuppies, and pretty much everything else. Good with a cold beer. This place gets big time busy so be prepared to wait.
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By: ken1949
Freddy's Frozen Custard & Steakburgers
Best hamburgers on earth! Great drive-thru staff. A tad slow, but well worth waiting for. The malts and shakes are to die for. Wish I lived next door.
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By: J.o. H.
Gristmil River Restaurant & Bar
Great food and atmosphere. There's a long wait but it's well worth it. Just a little FYI it's the second largest restaurant in Texas.
By: L m D.
Clear Springs Restaurant
Chicken fried chicken is fabulous. My favorite place to eat.
By: Rod F.
Love the samual Adams draft beer at this place..
By: judy2day
Great burgers!!! Try it.

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