Thrifty Car Rental
General InfoThrifty is a value-oriented car rental company that has a significant presence both in the airport and local car rental markets, a marked difference from many of its major competitors who focus almost exclusively on the airport market. In the U.S., approximately 80% of its business is focused on the airport market and 20% in the local market. Through corporately-owned and franchised stores, the company operates more than 1,000 locations in 70 countries. Thrifty is one of the most widely recognized brands in the travel industry that caters to cost-conscious business and leisure travelers.
More than 1,500 worldwide locations, including over 500 locations in the United States and Canada.
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Avoid Orlando Thrifty Car Rental at all costs!! I booked a week long rental for my wife for $125. When she arrived close to midnight, she explicitly said that she wanted to decline all options but the agent rushed her through the rental and never removed the options. She questioned why the estimate was now close to $300 and was told that this was just a credit card authorization and would not be a charge. When she reached the car, she noticed that it absolutely reeked of smoke (despite a smoke free guarantee). When she returned the car (which she filled up just before arriving at the airport), she was charged $306, which included a fuel penalty for not return the car on a full tank. They never responded to my email inquiries and were rude and dismissive on the phone. This is not an honest operation. There are much better car rental options.
I had my car in the shop twice and both times I tried to schedule a rental from Thrifty in Mountain Home. Both times they did not have vehicles available even though the lot was full. It made no sense not to rent a vehicle that had little chance of being sold for just two days. Poor management.
I have to say that the people, two men including the manager are the worst, rudest individuals working at Thrifty at the airport. They ralked about reading fine prints and wanting to charge you more for a larger car than you reserved and when you want the to follow the reservation they get rude. The manager stated if we did not like thier policies we always have our feet. Very low class people.