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1808 E 17th St, Idaho Falls, ID 83404
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Rise Broadband is one of the worst companies we have ever had to deal with, and we're stuck with them for another year, as we refuse to pay the $250 early termination fee! Here are some reasons why you should avoid them like the plague:
1. Horrible customer service. We call them and complain regularly about terrible service, billing issues, etc. and they are rude, unapologetic, and completely unhelpful. You get nowhere with these people, and it is absolutely infuriating.
2. We've requested paper statements for the entire year we've been with them (we don't check email very often). We've managed to get ONE paper statement in that time. Their system is buggy and reverts to paperless statements every month. When we call them about it, NOTHING is done about it (see point 1 above).
3. The service itself is terrible. We get nowhere near the advertised speeds, and the connection is spotty and unreliable at best (no it's not my router).
4. We switched to Rise Broadband from Comcast hoping to save some money, but the time and frustration we've spent dealing with the fallout of this decision has made it a very expensive mistake. A mistake that we regret everyday.
I could go on and on, but the moral of the story is to stay away from Rise Broadband!
If I could give them negative stars, I would. Their service is slow, spotty, and inconsistent. When I've called for support, I get the same guy who comes to my house that says either they have a tower problem and it will be about 6 Mos - 2 years to fix, or he tells me to cancel my service and go with someone else. And there is no one else out here which he full well knows. So they continue to provide substandard everything because they really don't give a darn
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