Where do we begin on this one? We originally visited Draper Jewelry Company around Christmas of 2016. Craig, the owner, met with us & we explained the type of ring we were looking to have made. My wife was looking to add two bands to her engagement ring. She wanted the bands to be flush & level so it looked like one ring. He took notes on the design, sketched what it would look like & assured us custom rings would be possible. We ended up holding off for personal reasons. At the end of January 2017, we visited the store again. Craig again took notes of the design & displayed full confidence the design would be no problem. We asked they not remove the center stone as it was moissanite & the original jeweler who made the ring worked pretty hard to set it. After our conversation with Craig, we left the ring at Draper Jewelry. We live in Oklahoma but were visiting family in Nashville & they said shipping the rings was no issue. Three weeks elapsed and we had not heard anything about the ring. My wife called to inquire about the ring & spoke with Craig. Craig had completely forgotten the previous conversations & asked if we had even dropped off the ring. After clarifying we had in fact dropped off the ring, Craig back peddled & said it should be ready shortly.Early March 2017, we still had not heard anything on the ring. I called again to inquiry about the ring. Craig told me the rings should be into the store within the next several days & sent me a picture of the computer aided design (CAD) file. The rings in the CAD render did not look like they would fit flush & level on the engagement ring. I mentioned it to Craig but he confidently assured me there would be no issue. Several days elapsed & I again called the store. Craig told me the ring(s) were ready & I asked him to send me a picture. In the picture, the color on the bands was off & the rings didn't appear flush & level. Craig asserted the rings were good & the several co-workers said the ring looked great.We received the ring several days later & boy were we in for a surprise. The center stone was completely loose & could be turned by hand. The stone wasn't set in the notch on the prongs. There were several large black marks on the stone. The prongs were bent & the band was warped. The color of the bands was off. The rings were supposed to be flush & level were far from flush & level. In fact, the rings looked stair-stepped which made the ring not even fit on my wife's finger (see attached pictures). I called Craig to discuss the issues. Craig offered no apology & told me he had checked the deficiencies prior to sending it. I sent the ring back to Craig. I also sent him a text with the list of issues & pictures to make sure they were all fixed.Another 2 weeks elapsed & I still had not heard anything on the ring. I called again to inquiry about the ring. Craig told me the ring wasn't fixed yet & he would have it finished in the next 24 hours. 4 days passed with nothing from Draper Jewlery. I called Craig & he said he would send it out. I again asked for pictures & called Craig with the issues I noticed before he sent it out. The ring arrived & the issues were still there. The black mark was still on the stone. The ring was warped & the prongs were still offset. The prongs looked like they had been pinched with some tool & looked weakened. The bands color was still different.I took the ring in person on another visit to Nashville. I made sure the issues were noted with Craig. Craig agreed to fix them & ultimately replace the stone. We returned to the store to check it in person. The ring looked good & we took possession of the ring. Several days later two of the side stones fell out. We have never had an issue with the side stones prior to taking them to Draper Jewelry. Overall, our experience with Draper Jewelry was unfathomable. Complete lack of communication. Poor craftsmanship & a ring we '54 going to take to another jeweler to fix & make the band correctly.