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11/22/2012
By: marti.houge
Animal Doctor Holistic Veterinary Complex
I think it's ludicrous for the vet who runs the practice to "review" her own business services. In the "five star" review posted here, Dr. Jodie justifies her clinic's shortcomings by explaining how "overworked" her staff is and how "demanding" her clients are--instead of taking to heart the concerns that people have expressed about the practice. Being "overworked" and "under-appreciated" are a reflection of poor management and leadership; they are not a result of "demanding" clientele. Dr. Jodie's staff--almost across the board--ranges from unfriendly and impersonal to downright rude. She makes excuses for them instead of hiring a competent business manager. Dr. Jodie is a good vet (although her people skills aren't the best), but when she defends her staff even to the point of losing clients who have legitimate complaints, it is an example of something seriously wrong with the practice as a whole.
Tips & Advices
Most 24-hour clinics do not allow owners to stay with their pets overnight. However, many do have specific visiting hours or will let owners see their pets at any point during the day. In addition, owners can call most clinics at any time for an update on their pet's well being.
  • Important phone numbers, especially those of the the veterinary clinic, the animal hospital or emergency clinic, and the poison control center
  • A book detailing pet first-aid steps
  • Copy of medical records
  • Nylon leash
  • Muzzle (only use if pet is not vomiting and has no difficulty breathing)
  • Absorbent gauze
  • Nonlatex disposable gloves
  • Scissors
  • Tweezers
  • Nail clippers
  • Digital thermometer
  • Sterile saline solution
  • Hydrogen peroxide (to induce vomiting only at the recommendation of a veterinarian
  • Milk of magnesia (to absorb poison only at the recommendation of a veterinarian)
Find a 24-hour animal hospital that provides emergency services within your area. Keep the facility's contact information in a place that's easy to locate, such as the refrigerator, address book, or smartphone. Most veterinary clinics operate on standard business hours and are not equipped to handle emergencies.
Veterinary clinics operate on a smaller scale than animal hospitals. The latter are more likely open 24 hours and provide emergency services. The former generally operate on typical office hours and only perform wellness exams and minor surgeries. Veterinary clinics also do not generally perform laboratory tests on site.
The specifics vary depending on the type of visit. For a wellness exam, bring:
  • Medical records
  • The type or brand of food the pet eats
  • Medication (including flea, tick, and heartworm medication).
If the animal needs medical treatment, the following may be helpful depending on the situation:
  • Fresh stool sample
  • Vomit sample
  • Video of the pet engaging in abnormal behavior
  • Substance the pet may have ingested

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