I've been using Clearwater's basic exterior only car wash for two years, and I find the equipment and people who wipe down my car to be above average 95% of the time. The undercarriage gets sprayed, while the spinning felt machinery cleans well, but doesn't harm the paint. I was impressed by the owner, Scott, who runs a "tight ship", and quickly gave me a free car wash when a temporary malfunction of part of the cleaning equipment happened months ago, while he was away on vacation. That malfunction never happened again.Yesterday, I had my full size car washed and waxed (a $65 good value!) at the Full Service & Detail Shop which is part of the Clearwater Car Wash building. Travis Pritchett, Detail Specialist, did an above average job of vacuuming and wiping down the interior and trunk. He power sprayed my plastic floor mats, and the inside of the hood area where leaves get stuck and dirt/debris can clog the vents. The two step "clay paint cleaner" and Meguire's #26 High Tech Liquid Yellow Wax was done with detailed attention to all paint and metal trim areas. I know, because I watched most of the work. However, I was disappointed when after making an 8 AM appointment three weeks in advance, Travis was a "no show" for my appointment. The owner, Scott, said he called him about 6 times, but when Travis finally showed up 40 minutes late, he said he never had any record of those calls on his cell phone. Travis said he had a family emergency that morning, plus he said he assumed that I was just dropping off my car at 8 AM. When I said that it was "no big deal", and constructively suggested that he needs to ask each customer at the time the appointment is set if it is a "wait" or a "drop off", he got defensive, and said something to the effect that he was not a flake. I was not angry even though his response was inappropriate. He did polish my clear plastic speedometer cover as a free extra, and I'm hoping that he will take each customer's phone # in the future. This way he can call them if he has an emergency of any kind to deal with, or call to see if the customer will be a "no show" or just late. Good communication, and setting proper expectations for both buyer and seller in any business is crucial to avoid any possible misunderstandings. The bottom line is that I will continue to use both the car wash and the detail shop's service in the future, as no business or human being is perfect, including myself.