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By: Sara D.
Sears Appliance Repair
Had Sears out to look at the dishwasher which had backed up and made a burning smell when I tried to run it. The technician was very nice and friendly. He did not mind my nosy 3 year old trying to watch what he was doing and he cleaned up afterwards. He showed me exactly what was wrong. I really have no complaints with the technician.The one star deduction is because the cost seemed too high. It took the technician maybe 20 minutes to fix the problem and no parts were needed. Even with a 20% off coupon the cost was till over $100. There is no way service should cost $300 dollars an hour.
By: Monty L.
Sears Appliance Repair
Called Sears for a washer repair on Tuesday. Service technician (Wayne) came on Thursday. He diagnosed the problem that morning, got another technician to bring a replacement part by in the afternoon and came back to install it that evening. Good communication throughout. Glad to have our leak fixed!
By: Debbie S.
Sears Appliance Repair
The door latch on my front load washing machine went out. Serviceman was there in 2 days. Determined the problem but didn't have the part. Located the part and came back THE SAME DAY. Excellent service and very happy my machine works. Highly recommend!
By: James S.
Sears Appliance Repair
Had Sears Repairman out to the house to service our ancient of days Craftsman tractor mower- still running! Good service from a very professional technician.
Tips & Advices
Aftermarket replacement parts can be perfectly safe and reliable, but be sure to do your research. If replacing a more integral piece, such as washing machine’s water pump or a thermostat for a busted water heater, it might be best to purchase new.
Replacement parts generally come with warranties extending anywhere from 30 days to five years, depending on the original price, the nature of the fix and the age of the part itself.
If you’re seeking new parts repair companies will generally mark up their prices slightly--particularly at a major national retailer. However, used parts are typically discounted.
Cheaper used appliance parts can be found online or at many local, independently owned retailers, along with ecommerce sites such as eBay. Major retailers, however, generally limit their selection to unused, full-priced options.
Second-hand appliance parts are generally anywhere between 50-75% cheaper than new ones, but warranties might not extend as long and the parts may be less reliable or come with a shorter lifespan. Be sure to research the source of any second-hand parts to ensure the dealer is reputable and the part itself reliable.

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